Workplace Experience Coordinator

Job title: Workplace Experience Coordinator

Company: Jones Lang LaSalle


Job description: JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.How We support the Whole You:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.Benefits to eligible employees, include:

• Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

• Family medical plan that covers spouse and children

• Disability and life insurance

• Additional leave includes marriage leave, adoption leave, examination leave and study leave

• Staff referral bonus

• On-the-job training

• Flexible work arrangements may be available

Location: On-siteWhat this job involvesOur goal is to be the most welcoming and friendly place to work ; our people deliver this with a fun and caring attitude. Our Workspace Experience Coordinators build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.Joining our team as a Workspace Experience Coordinator, you will help build and lead a supportive and social place, where we can all be at our best. To achieve this, the Coordinator creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors. The core focus is to be an unrivalled experience creator for all colleagues, build long term relationships, and use workspace data to enhance the workspace experience.We alwaysChoose to be happy and care about the happiness of others.Are open and true to ourselves and others.Are accountable and care about facing challenges and owning them.Care about being engaged in heart and mind.Provide an exceptional hospitality experience at every touch point.Care about performance and solutions.Care to praise and acknowledge success.Care about our environment and our future.Community engagementYou will base yourself within the business and be recognised as the “go-to person” for any work-related assistance and enrolment in workspace experience events. The role is defined by working to the following key principals:Deliver an exceptional customer experience to our colleagues to enable them to thrive. Create a welcoming, first-class atmosphere for colleagues and their visitors.Take ownership of all services that support colleagues within the hybrid workplace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.Build relationships and encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events and map the participation.Understand the needs of the business and what drives the businesses you support.Develop a close working relationship with key Client stakeholders/partners, landlord, managing agents and all of the facilities vendorsCreate a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workplace environment.Support and collaborate with other Experience Coordinators to deliver the shared vision.Reduce employee frustration by forseeing pain points and providing agile and susutainable solutionsConstantly and proactively looking for opportunities to improve workspace operations delivery to enhance the employee experienceTake ownership of resolving issues and providing a personal follow-up as necessaryProviding insights and feedback in the implementation of new initiativesLiaising with other teams to provide a consistent and seamless experienceContent and eventsBuilding a concious community through a local event calendar (align to the regional calendar).Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement.TechnologyIntroduce innovative technical solutions to increase Customer Experience, to gain engagement with events and to demonstrate efficiency through these tech solutions.Work with BI&T team to test and deliver new solutions for where technology can enhanceDesired or preferred experience and technical skillsHave outstanding confidence and strong networking skills.Have a passion for and understanding of the Future of Work (FoW) model.Have a great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.Have strong verbal and written communication skills.Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data.Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.Be exceptionally organised and well-versed in multitaskingBe able to handle pressure, think quickly and calmly.Have an energetic, cheerful, and outgoing personality.Interested? An ideal candidate would need to have the following qualificationsDesired experience and technical skillsRequired2+ years of relevant experience in customer service, events, sales, or related industriesPrior experience in co-working, corporate real estate or start-up experience would be an advantage.Proficient computer skills such as MS office and email etiquette.Flexible to work in shifts or occasionally out of hours when requestedExcellent communication skills (both verbal and written).Good negotiation skills, coordination, and networking capability.If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.Location:On-site –Hong Kong, SAR, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Expected salary:

Location: Hong Kong – China

Job date: Fri, 10 Jan 2025 08:45:25 GMT

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