Workday Help and Knowledge Management People Technology Partner (Global)

Job title: Workday Help and Knowledge Management People Technology Partner (Global)

Company: Keywords Studios


Job description: Job Description:Key Responsibilities:

• System Management: Oversee the daily operations of Workday Help and Knowledge Management functions, ensuring optimal performance and data integrity.

• User Support: Act as the primary point of contact for Workday Help queries and issues. Provide expert guidance, troubleshoot problems, and escalate complex issues as necessary.

• Data Management: Work with the ServiceNow team to maintain the accuracy and integrity of knowledge articles within ServiceNow. Perform regular data audits, clean-ups, and updates to ensure high data quality standards.

• Configuration and Optimization: Configure and optimize the Workday Help module to meet the evolving needs of the business. Implement enhancements, workflows, and new features as required.

• Stakeholder Collaboration: Work closely with HR, IT, and other business units to understand their needs and ensure they are met through effective use of Workday. Act as a liaison between end-users and technical teams.

• Training and Documentation: Develop and deliver training sessions for end-users on Workday Help and knowledge functions. Create and maintain comprehensive documentation, including user guides and FAQs.

• Reporting and Analytics: Develop and maintain reports and dashboards to monitor system performance, user adoption, and data accuracy. Provide insights and recommendations to support decision-making.

• Compliance and Security: Ensure all activities comply with organizational policies, data privacy regulations, and industry standards. Maintain robust security protocols to protect sensitive HR data.

• Continuous Improvement: Stay informed about the latest developments in Workday and HR technology. Proactively suggest improvements to enhance system efficiency and user experience.

Skill Requirements:

• Workday certification in relevant modules is preferred.

• Experience working with Workday HR modules, particularly Workday Help and Knowledge Management.

• Proven experience in HR technology support and data management.

• Strong analytical skills and experience with reporting and analytics.

• Project management experience or certification (e.g., PMP) is a plus.

Expected salary:

Location: Ireland

Job date: Fri, 13 Sep 2024 06:24:31 GMT

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