Job title: WFM Forecast Analyst
Company: ResultsCX
Job description: Position Overview
Duties and Responsibilities
QualificationsResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Physical Requirements#LI-Remote Company OverviewThe Forecasting Analyst in Workforce Management is responsible for analyzing historical data and trends to create accurate workforce forecasts. This role ensures that staffing levels align with business needs, optimize operational efficiency, and support organizational objectives. The ideal candidate will leverage quantitative and analytical skills to provide actionable insights that improve service levels, reduce costs, and enhance overall performance.
Expected salary:
Location: India
Job date: Sun, 15 Jun 2025 04:59:27 GMT
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