Welcome Advisor – Dingle

Job title: Welcome Advisor – Dingle

Company: Bank of Ireland


Job description: What is the opportunity?This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.Please note, this role is required for our Dingle branch.In this role, you will

• Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
• Handle the flow of customers to ensure their smooth passage through the Branch
• Relocate customers to appropriate self-service options – including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Record/update relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate
• Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
• Understand your goals, and your role in delivering and achieving the Group’s shared ambitions
• Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group’s success
• Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
• You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

What will make you stand out?A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the company!Essential QualificationsThere are no essential qualifications required for this role.More about the teamOur team purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.Why work with us?The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key Competencies

• Customer Focused – Self
• One Group, one team – Self
• Accountable – Self
• Manage Risk – Self
• Agile – Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.Apply nowOur application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can and one of our recruitment team members will be in touch via email.First Name (required) 5ae3a3aeLast Name (required) 57b230fbEmail (required) f166056e05a9882c Email me about jobs like thisApply Please wait… DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youWe’re on a journeyFollow our path to leading the industry in creating a digital first environment.Sign up for Job AlertsNew jobs are coming on stream all the time, so sign up to be notified as soon as they are advertised.First Name (required) bf7a8ad9Last Name (required) 17e481c9Email (required) 250c5ce1Job Alert 53c80f9eDepartments 8cb3bba9 Departments ecee1b9eLocations 16778f19 Locations 7f38f4cbSubscribe Please wait… DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youRecommended jobs for you1 S – Customer Relationship / Customer Management Permanent Customer Focused – Self One Group, one team – Self Manage Risk – Self Champion Transformation – Self Accountable – Self Bank of Ireland Onsite Retail S&S F2F 31715 Customer and Relationship Management What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you wi… Full time
1 S – Customer Relationship / Customer Management Permanent Customer Focused – Self One Group, one team – Self Manage Risk – Self Champion Transformation – Self Accountable – Self Bank of Ireland Onsite Retail S&S F2F 31666 Roscommon Roscommon Ireland Roscommon, Ireland Customer and Relationship Management What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you wi… Part time
1 S – Customer Relationship / Customer Management Permanent Customer Focused – Self One Group, one team – Self Manage Risk – Self Champion Transformation – Self Accountable – Self Bank of Ireland Onsite Retail S&S F2F 31664 Galway Galway Ireland Galway, Ireland Customer and Relationship Management What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you wi… Full time
4 P – Professional Specialism Permanent Agile – Self Agile – Leader Amplify Capability – Leader Customer Focused – Leader Manage Risk – Leader Bank of Ireland Hybrid IT Operations 31317 Dublin Dublin Ireland Dublin, Ireland IT, Digital and Analytics What is the opportunity? Bank of Ireland is on a journey to transform how it delivers digital services, and through its DevOps Centre of Excellence has begun rolling out an engineering platform across the group. On the back of a significant inves… Full time
2 P – Professional Specialism Permanent Customer Focused – Self Accountable – Self Manage Risk – Self One Group, one team – Self Agile – Self Bank of Ireland Hybrid Underwriting 31521 Belfast Belfast United Kingdom Belfast, United Kingdom Bank of Ireland UK What is the opportunity This is an exciting opportunity for someone who is a high performer that likes to deliver excellent service to Customers, whilst supporting the Bank in the risk assessment and approval of good credit quality proposals. This… Full timeBank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.

• About the Group

• Our Products

• Bank of Ireland sites

• Site links

©2025 Bank of Ireland×Before you go!Sign up to get the latest updates on career opportunities in Bank of Ireland.Need Support?
We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.First Name (required) 7c34e972Last Name (required) dceb7d7cEmail (required) cf88afadArea of interest (required) e546728fSend Please wait… DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youClose×Bank of Ireland uses cookies to improve your browsing experience and to provide advertising which we believe may be of interest to you. We need to use some cookies to enable our website to operate while other cookies improve the performance and functionality of our website. We (and our advertising service providers) also use other targeted advertising cookies on this website and other websites to provide personalised advertising which is relevant to you. By clicking “I Accept” you agree to the use of all cookies. You can find out more about the different types of cookies we use and manage your cookie settings on this website by clicking “Manage Cookie Settings”. To find out more about how we use cookies, please read ourManage Consent PreferencesStrictly Necessary CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.Performance CookiesThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookie we will not know when you have visited our site, and will not be able to monitor its performance.

Expected salary:

Location: Dingle, Co Kerry

Job date: Sat, 03 May 2025 07:08:19 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck