Job title: Vice President – Customer Outcome Governance Manager
Company: JPMorgan Chase
Job description: Job Category: Control OfficersJob Description:Join our dynamic International Consumer Bank (ICB) team as a Vice President – Customer Outcome Governance Manager, where you will play a pivotal role in shaping the future of customer outcomes. This position offers an exciting opportunity to drive impactful change and ensure excellence in customer service delivery.As a Vice President – Customer Outcome Governance Manager in the International Consumer Bank (ICB), you will manage and oversee the production of annual assessments for Consumer Duty. You will establish a governance framework to effectively monitor, assess, and report on the delivery of customer outcomes across ICB.Job Responsibilities:
Required Qualifications, Capabilities, and Skills:
Preferred Qualifications, Capabilities, and Skills:
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
Expected salary:
Location: London
Job date: Sun, 22 Jun 2025 07:47:50 GMT
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