Vice President, Client Service I

Job title: Vice President, Client Service I

Company: BNY Mellon


Job description: Job Description:Vice President, Client Service IAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We’re seeking a future team member for the role of Vice President, Client Service I to join our Transfer Agency team. This role is located in Dublin, on a hybrid basis.BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The Client Operations team provide both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process.Reporting to Head of Client Operations, the successful candidate will in a client facing role and be responsible for the Client Operations group including strategies within the team with respect to automation and governance, representing the function via client onboarding and client change and development of the framework within the team. As a manger of mangers, you’ll make an impact in the following ways –

• Identify and manage risks with the existing control framework and work with stakeholders to resolve.
• Senior escalation point on client/internal escalations, projects and error resolution.
• Provide senior leadership to client onboardings and represent the department during client change requests.
• Working with your team, ensure that risks are managed effectively with respect to organisation structure and cross team cover, breaking down Silo’s and addressing key person/group dependencies.
• Goal setting, staff appraisals and performance reviews across the group.
• Identify automation opportunities (system enhancements, AI, etc.) and engage with relevant stakeholders to deliver.
• Work with the Head of Client Operations in meeting expense targets.
• Deliver in client due diligence or RFPs as required.
• Managing SLA’s within Transfer Agency and escalating any potential late deliverables to the management team and / or client.

To be successful in this role, we’re seeking the following:

• Third level qualification is preferred or the equivalent combination of education and experience
• 7+ years of work experience in Transfer Agency is required
• Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations and client service is required. Wider experience within Fund Services is desired

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

, Disability: IN – 100% score, 2023-2024 * “Most Just Companies”, Just Capital and CNBC, 2024

• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Expected salary:

Location: Dublin

Job date: Wed, 19 Mar 2025 07:15:46 GMT

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