Job title: Vendor Retention Specialist, UK Market
Company: The Knot Worldwide
Job description: ABOUT THE ROLE AND OUR TEAM:As a Vendor Retention Specialist you’ll be responsible for vendor management. You will be given an account base which you will have regular contact with, build relationships with and minimise any risk of them leaving the platform by giving excellent customer service support and through demonstrating outstanding sales negotiation skills. Your key focus will be revenue, growth and retention rates each month as well as regular check-ins to discuss account set-up, expectation management, ‘operational health’ performance, needs analysis and return on investment. You will also be responsible for re-contracting clients who may have dropped from your portfolio in previous months; convincing them to re-join our services.You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from vendors across the country. You will spend a lot of time on the telephone building relationships, and will be an excellent communicator.RESPONSIBILITIES:
SUCCESSFUL VENDOR RETENTION, SPECIALIST CANDIDATES HAVE:
IT’S A BONUS IF YOU HAVE:
Expected salary:
Location: London
Job date: Sun, 12 Jan 2025 23:45:10 GMT
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