Vendor Management Analyst, Alt-A Mortgage (Fixed Term Contract)

Job title: Vendor Management Analyst, Alt-A Mortgage (Fixed Term Contract)

Company: Questrade


Job description: Vendor Management Analyst, Alt-A Mortgage (Fixed Term Contract)5700 Yonge St, North York, ON M2M 4G3, Canada Req #3216Monday, March 10, 2025Questrade Financial Group (QFG), through its companies – Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.What’s in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work-life balanceCompetitive compensation and benefits packagesWork-life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentWe’re looking for our next Vendor Management Analyst. Could It Be You?The Vendor Management Analyst is a champion for putting the customer first and has a deep passion in understanding customer behaviour. They will create lifecycle journeys to improve the customer experience, engagement and retention as we deliver on our promise to help customers keep more of their money as they become more financially successful and secure.The Vendor Management Analyst will support the Third Party Risk Management programs at CTC by working with the lines of business to ensure the implementation of CTC’s Third Party Frameworks.Reporting to the Senior Manager, Third Party Risk & Vendor Management at Community Trust Company (CTC), will display proficiency working with third and fourth-party arrangements in a highly outsourced technical environment.Need more details? Keep reading…Work closely with business owner / stakeholders to complete new initiative and third party documentation, risk assessments, and due diligence requirementsIdentify levels of risk and criticality of processes, vendors and new initiativesEnsure new initiatives and third party arrangements are in alignment with CTC’s risk appetite levelsProvide feedback and commentary on documentation and procedure inputs when challenged by the second line of defenceParticipate in vendor reviews (performance reviews, risk assessments, and due diligence)Ensure business activities, functions and services performed are in compliance with applicable legal and regulatory requirements, and internal policies and standardsSupport business lines with the identification, management and reporting of risks and the identification and implementation of control / risk mitigation measuresSupport business lines with delivery plans for new initiatives ensuring operational readiness and post-implementation reporting delivery is in placeEscalate potential risks for approval / acceptanceReview third party arrangements and contractual clauses providing suggestions and feedback to business and legal with specific attention to service level agreements, sub-contracting, and exit / termination clausesRequest and review vendor documentation for the third party, including but not limited to Business Continuity Plans, Disaster Recovery Testing, and Security Control Audit Reporting (ex. SOC2)Support the Manager to identify opportunities to further enhance New Initiative and TPRM processes that align with strategic goals, enterprise frameworks, statutory and regulatory requirements, risk appetite, and industry best practicesParticipate in addressing internal and external audit review findings and closure activitiesMaintain active project and vendor listingsRegular progress reporting for new initiatives and vendor onboardingsSo are YOU our next Vendor Management Analyst? You are if you…Strong analytical and problem solving skillsStrong organization, communication, and interpersonal skillsA strong commitment to upgrading technical skills on an ongoing basis and a willingness to share their knowledge with othersA relentless drive to get things doneAdditional kudos if you…Have experience in the financial services industryReadiness to work within a hybrid workplace out of our North York office (5700 Yonge St.), and you will be expected to be in the office 3 days per week.Additional Information…University degree in Business Management, Economics, Finance, or related field2-4 years of Vendor Management experienceFamiliar with Third Party Risk Management Framework and Governance such as OSFI B10Strong understanding of outsourcing arrangements related to IT and Cybersecurity servicesKnowledge of Project Management processesKnowledge of effective Change Management practicesStrong understanding of Business Continuity Plan and Disaster Recovery processesUnderstand contractual terms and conditions and their legal implicationsStrong analytical skills, ability to set prioritiesAbility to understand company-wide project initiatives, see cross-functional impacts, and comprehend overall company business directivesExcellent oral and written communication skills as well as receptive listening skills, able to convey complex ideas in a clear, concise manner to various audiencesSounds like you? Click below to apply! #LI-DM1 #LI-HybridAt Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Expected salary:

Location: North York, ON

Job date: Wed, 12 Mar 2025 04:14:00 GMT

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