UX Researcher (Financial Services)

Job title: UX Researcher (Financial Services)

Company: Michael Page


Job description: We are on the lookout for a UX Researcher who is passionate about understanding user behavior and improving user experience. This individual will play a pivotal role in the technology department, conducting research that directly influences the design and development of our products.● Collaborate with stakeholders to identify problem statements that will help inform and refine our business and product strategies at all stages.● Take end-to-end ownership of research initiatives, from defining the scope and planning to executing, analyzing, and presenting findings.● Generate concise research reports, deliver consumable insights, and elevate insights to the next level to resolve key business queries.● Initiate research activities, manage cross-functional execution, and drive communication to ensure the highest quality and impactful outcomes.● Gather insights from relevant industries through desktop research, competitor analysis, expert interviews, and other exploratory research methods.● Identify and manage external vendors for research projects effectively and efficiently.● Develop research methodology and best practices across projects, empowering team members.● Adopt and adapt well-established methods, innovate new methods according to product and business situations.Professional Growth & OpportunityGlobal Financial ServicesA successful UX Researcher should have:● Quick learner, capable of grasping knowledge in new domains.● Able to manage uncertainty and ambiguity, work independently, and juggle multiple tasks in a fast-paced environment.● Results-driven with strong analytical and systems thinking skills, adept at synthesizing insights rapidly.● Possess strong communication skills and demonstrate consistent follow-through.● Bachelor’s or Master’s degree in psychology, sociology, informatics, HCI, communication, or a related field, or equivalent hands-on experience.● More than 3 years’ experience in product and design research settings.● Experience using both qualitative and quantitative research methods, including but not limited to usability testing, focus groups, observational studies, surveys, behavioral analysis, etc.Our client is a large organization within the Financial Service/ Fintech industry. They are recognized for their commitment to driving innovation and providing top-tier solutions for their global clientele.This is a fantastic opportunity to contribute to the development of user-centered designs and make a significant impact on the user experience. If you are passionate about UX Research and ready to take up this challenge, apply now!

Expected salary:

Location: Malaysia

Job date: Tue, 27 May 2025 22:00:52 GMT

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