User Experience Lead – Internal Stakeholder Engagement

Job title: User Experience Lead – Internal Stakeholder Engagement

Company: S&P Global


Job description: Job Description:About the Role:Grade Level (for internal use): 11User Experience Lead – Internal Stakeholder EngagementS&P Commodity Insights | Full-Time | Hybrid/RemoteAbout the RoleS&P Commodity Insights is seeking a User Experience Lead to join our Digital & Program Excellence team to serve as a strategic partner for an internal stakeholder group. This role is responsible for ensuring stakeholders maximize the value of our technology, improve operational efficiency, and enhance their overall experience. The ideal candidate will be a relationship-driven professional with expertise in user experience, technology adoption, and stakeholder engagement. Additionally, they will play a key role in driving improvements to our internal Net Promoter Score (NPS) by identifying and resolving pain points that impact user satisfaction.Key Responsibilities1. Stakeholder Relationship Management

• Act as the primary point of contact for an internal stakeholder group, ensuring seamless communication and issue resolution.
• Build and maintain strong relationships through high-touch engagement, including regular check-ins, workshops, and advisory sessions.
• Serve as a stakeholder advocate internally, influencing prioritization and improvements that align with their needs.

2. Business Alignment & Success Metrics

• Conduct discovery sessions to understand stakeholder objectives, desired outcomes, and key challenges.
• Help stakeholders achieve their business objectives by leveraging technology to improve efficiency and effectiveness, ensuring measurable impact.
• Track success through KPIs, internal NPS, user satisfaction metrics, and technology adoption rates.

3. Technology Adoption & Optimization

• Assess the stakeholder group’s existing tech stack, evaluating adoption levels and identifying barriers.
• Work closely with product and technology teams to ensure the right tools are in place and properly leveraged.
• Recommend best practices, automation opportunities, and integrations to improve efficiency.

4. Experience & Process Improvement

• Conduct user research through interviews, surveys, and workflow analysis to identify pain points and inefficiencies.
• Map out processes and friction points, collaborating with cross-functional teams to drive solutions.
• Advocate for UX enhancements, process improvements, and technology refinements that elevate the user experience.

5. Enablement & Training

• Partner with learning, development and change management teams to develop training materials, playbooks, and enablement sessions tailored to different stakeholder needs.
• Foster user adoption through tailored engagement strategies, ensuring stakeholders can fully utilize available technology.
• Identify and empower power users and champions within stakeholder groups to drive internal change.

What We’re Looking ForMust-Have Skills & Experience:

• 5+ years in a stakeholder-facing role, such as User Experience, Customer Success, Business Process Optimization, or Technology Enablement.
• Strong understanding of enterprise technology adoption and UX best practices.
• Experience conducting user research, mapping workflows, and implementing process improvements.
• Excellent communication and relationship-building skills, with the ability to influence and collaborate across teams.
• Data-driven approach to measuring success and making recommendations.
• Ability to manage multiple priorities in a fast-paced, global organization.

Nice-to-Have Skills:

• Familiarity with Salesforce, Gainsight and other technology commonly used in a Customer Excellence, Sales, or Marketing organization.
• Background in change management, digital transformation, or business process reengineering.

Why Join Us?This role offers an opportunity to drive meaningful impact by enhancing user experiences, optimizing workflows, and shaping the way stakeholders engage with technology. You’ll work in a collaborative, innovative environment with access to world-class resources and career development opportunities.Join us in shaping the future of internal stakeholder engagement!About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit .What’s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We’re more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Inclusive Hiring and Opportunity at S&P Global:At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision –OPSGRP103.2 – Middle Management Tier II (EEO Job Group)Job ID: 311497
Posted On: 2025-03-24
Location: London, London, United Kingdom

Expected salary:

Location: London

Job date: Tue, 25 Mar 2025 03:50:43 GMT

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