Underwriting Service Advisor

Job title: Underwriting Service Advisor

Company: Zurich


Job description: Working hours: This role is available on a part-time, job-share or full-time basis.Salary: Up to £23,000 depending on experience + excellent packageContract type: PermanentLocation: You’ll be based in our Fareham office (hybrid working available)Closing date for applications: 31st December 2025The opportunityAre you looking to get into the world of Underwriting? Do you have an innovative and proactive approach with an eye for detail? This is an exciting and varied role with excellent scope for progression into an Underwriter role. Customer experience is key to what we do so if you share our passion, we would love to hear from you!Ideally, you may have some experience in the Insurance Industry and in an Underwriting environment but don’t worry if you don’t! If you have passion for developing and maintaining relationships with our customers and the desire to learn and progress, we will put the time and effort into your development. This also includes recognised qualifications such as CII (Chartered Insurance Institute).This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.What will you be doing?As a member of the Underwriting Service Support team, you will support Underwriters, Brokers and Customers throughout the end-to-end process. Your days will be varied with a mixture of face to face, telephone and written communication with the teams and Global customers you support.All of which will help you to build key relationships with your internal and external customers. Other activities include:

• Collaborates within process stakeholders.
• Acts as a mentor to junior colleagues, assisting with their development and supporting the whole team.
• Meets stipulated timeframes and executes with high quality.
• Supports the offshore team with any training and onboarding on further activities.
• Independently handle and take responsibility for assigned accounts
• Computing rates and premiums for policies, compiling appropriate; declarations, coverage forms, national/local forms, and optional endorsements, to complete a policy.
• Reviewing risk in support of underwriting decisions.
• Proactively escalate any problems and issues related to premium payment to the respective Account Manager, Underwriter and Underwriting Services.
• Provides program overviews and statistics by producing reports from the reporting platform.
• Prepares material for underwriting decision and make underwriting recommendations.
• Follows up and manages on cash collection.
• Prepares and delivers service presentations as required to brokers and/or customers.
• Ensures and maintains data quality and integrity in systems used and performs quality reviews within or across teams.
• Able to identify areas in need of continuous improvement and suggest solutions.

What are we looking for?

• Have a passion for building fantastic working relationships with our customers
• Accuracy and attention to detail
• Ability to interpret a range of insurance documentation
• Ability to proactively look for continuous improvement in daily tasks and confidence to challenge
• Working as part of a team you will support others to achieve team goals
• Confidence in own ability to make decisions
• Exceptional time management and organisation skills

What will you get in return?Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.Follow the link for more information about our benefits –Who we are:At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions – then Zurich could be just the place for you. Be part of something great.Our Culture:At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-HybridThe financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover – four times your salary.

Time away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks’ full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We’re making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

Expected salary: £23000 per year

Location: Fareham, Hampshire

Job date: Sun, 19 Jan 2025 07:42:59 GMT

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