UK Process Associate (Chandigarh)

Job title: UK Process Associate (Chandigarh)

Company: Woodsforce Solutions


Job description: Interview Mode – Face to Face Only (Walk-in)Title – UK Customer ServiceLocation – Chandigarh IT ParkShift – 5.5 days working, Rotational 9 hours shift + Cab FacilitySalary – Up to max 30K CTC + 4-5K monthly IncentivesShift Timings : RotationalQualifications and Skills

• 1 to 2 years of experience in a similar role.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Customer-focused mindset with a strong emphasis on customer satisfaction.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office.
• Experience with UK process and inbound calling is preferred.
• Knowledge of logistics and BPO industry is a plus.

Roles and Responsibilities

• Handle customer service inquiries and provide support to clients.
• Respond to customer inquiries via phone calls.
• Assist customers in navigating the company’s products or services.
• Resolve customer complaints or concerns with professionalism and empathy.
• Ensure timely and accurate documentation of customer interactions.
• Collaborate with cross-functional teams to address customer needs.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Adhere to company policies and procedures.
• Achieve performance targets and KPI’s.
• No Sales/ No Targets.

#TeamWOODSNOTE : This is 100% office job with NO Exception.For more details, please call/watsap – Vaishali- 94676-23088

Expected salary: Rs.30000 per month

Location: Chandigarh

Job date: Wed, 08 Jan 2025 08:59:19 GMT

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