UIUX Researcher

Job title: UIUX Researcher

Company: ACE Money Transfer


Job description: Who we are:ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. ACE Money Transfer is an online remittance services provider from UK, Europe, Canada, & Australia. ACE Money Transfer is a part of ACE Group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in PakistanRole Summary:The UI/UX Researcher will be responsible for uncovering valuable insights into user behaviour, needs, and pain points to guide the design and development of ACE Money Transfer’s products. By employing a range of research methods, the researcher will collaborate closely with designers, product managers, and other stakeholders to ensure data-driven decision-making throughout the product lifecycle. The ideal candidate has a strong analytical mindset, excellent communication skills, and a passion for creating exceptional user experiences.Key Responsibilities:User Research & Insights:

• Conduct qualitative and quantitative user research, including interviews, surveys, usability testing, and ethnographic studies.

• Gather and analyse data on user behaviour, motivations, and pain points to uncover actionable insights.

• Stay informed about market trends, competitor strategies, and industry best practices to identify opportunities for improvement.

Collaboration & Stakeholder Engagement:

• Collaborate with UI/UX Designers, Product Managers, and Developers to integrate research findings into the product design process.

• Work closely with cross-functional teams to define research goals, objectives, and methodologies.

• Present research findings in a clear and concise manner to stakeholders, using reports, presentations, or visual data storytelling.

Usability Testing & Evaluation:

• Plan, conduct, and document usability testing sessions for prototypes, wireframes, and live products.
• Identify usability issues and provide actionable recommendations to enhance the user experience.
• Create and maintain a library of user testing insights to guide future design decisions.

Research Strategy & Methodology:

• Define research strategies that align with business goals and product objectives.

• Employ a variety of research methods such as card sorting, A/B testing, heatmaps, and contextual inquiries to gather relevant data.

• Develop personas, customer journey maps, and user flows based on research findings.

Continuous Learning & Innovation:

• Keep up-to-date with the latest trends in user research methodologies, tools, and technologies.
• Advocate for user-centered design principles and foster a research-driven culture within the organisation.
• Experiment with innovative research approaches to enhance the depth and quality of insights.

Experience:

• 2–4 years of experience in user research, preferably in a digital product or fintech environment.

Skills & Competencies:

• Proficiency in user research tools like Optimal Workshop, UserTesting, Lookback, or similar platforms.

• Strong analytical skills and proficiency in analysing qualitative and quantitative data using tools like Excel, SPSS, or Tableau.

• Ability to craft and execute effective research plans tailored to project needs.

• Excellent communication and storytelling skills to present research findings to diverse audiences.

• Familiarity with UX design principles and tools like Figma or Adobe XD (a plus).

Key Attributes:

• Strong problem-solving skills and a user-first mindset.

• Attention to detail and the ability to manage multiple research projects simultaneously.

• Passion for understanding user behaviour and creating impactful user experiences.

ACE Money Transfer Profile :Powered by JazzHR

Expected salary:

Location: Kharian, Punjab

Job date: Fri, 24 Jan 2025 05:05:06 GMT

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