Transformation Business Readiness Expert

Job title: Transformation Business Readiness Expert

Company: Globe Telecom


Job description: At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description This role is critical in ensuring that new projects, systems, or processes are fully prepared and aligned for successful adoption and integration within the business. This role bridges project teams and operational teams, ensuring all stakeholders are ready for change and that disruptions are minimized upon launch.DUTIES AND RESPONSIBILITIES:Requirements AnalysisManage and analyze business user requirements mapped against customer journeyConduct user requirements walkthrough sessions with the stakeholders and project teamCollaborate proactively with project manager, project team, and stakeholders for monitoring of requirements-related activities.Change and Stakeholder ManagementImplement change management plan to prepare teams prior project deploymentsEngage with stakeholders, ensuring they understand the changes and are aligned with project goalsCreate communication materials, such as FAQs, emails, and updates, to keep all relevant parties informedManage all action items and follow through to meet timelinesBusiness ReadinessFacilitate demonstration of requirements and gather feedback from stakeholdersConduct a readiness assessment to identify potential risks or gaps in implementation.Create contingency plans to address anticipated issues, ensuring minimal disruption during go-live.Lead and facilitate user acceptance testing in collaboration with nominated users and the project teamBenefits RealizationMonitor performance and adoption metrics post-launch to evaluate the effectiveness of the projectEstablish feedback loops with operational teams and end-users to continuously improve processes and address any ongoing issues.Continuous Learning and ImprovementObtain technical know how of all internal platformsREQUIREMENTS:At least 3-5 years of experience in I.T, database management and automation processProven experience as a Business Analyst or in a similar roleWith experience working in an agile team adopting agile methodologiesWith experience working in a collaborative, cross-functional team environment.Knowledge of business process modeling and optimizationBachelor’s degree in Business, Information Technology, or related fieldEqual Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessedMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Expected salary:

Location: Philippines

Job date: Wed, 05 Feb 2025 08:29:00 GMT

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