Lead and Coach the team of 11 experts to maintain material master data (FINI, RAW, PACK)
Manage day-to-day operations of the team
Monitor and improve data accuracy, completeness, and consistency in ERP systems
Identify and implement process enhancements and automation opportunities to improve efficiency and reduce errors.
Support Projects and Stakeholder Collaboration
Partner with business stakeholders, IT, and data governance teams to resolve issues and support initiatives.
Key Accountabilities
Manage the team of 11 data stewards responsible for governance and maintenance of material master data. i.e. FINI, RAW, PACK
Manage day-to-day operations of the team: team meetings, daily KPIs, quality monitoring of the work done by the team
Coach and develop the team
Responsible, together with the team, to be the Single Point of Contact and escalation channel for business for Operations issues
Manage escalation process of team issues raised by business
Conduct root cause analysis for the recurring escalations and errors reported in process and ensure to execute CAPA (Corrective Action & Preventive Action) for errors identified.
Continued focus on standardization and optimization to drive optimization and customer satisfaction
Monitor and improve data accuracy, completeness, and consistency in ERP systems
Support Projects and Stakeholder Collaboration
Partner with business stakeholders, IT, and data governance teams to resolve issues and support initiatives.
Customer Service mindset with excellent customer service skills.
React to business changes, optimize processes, simplify workload, identify risks and alert in time
Experience
Educational Level:
Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience
Working Experience:
Minimum 10 years’ overall experience with 5 years’ experience in MDM related function and 2 years in people manager role
Experience in managing operations teams (delivery within SLAs) and leadership skills
Experience in MDM application systems as key user (preferably SAP and SAP MDG)
Expertise in SAP Material Master data (MM)
Skill required:
Keeps deadlines and produces high quality output
Strong work-ethic and commitment to business principles
Excellent communication, networking and presentation skills
Ability to multi-task, follow through on actions agreed and attention to detail
