Telemarketer CHN

Job title: Telemarketer CHN

Company: Marriott Vacations Worldwide


Job description: Our vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.Toggle navigation Toggle search

• Our Company

Our vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.

• Our Values

• INVESTOR RELATIONS

• Careers

• CAREERS

Toggle navigation Toggle searchOur vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.Keyword:
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0″ ng-cloak> * {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Locations (up to three): {{$item.description}} {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Telemarketer CHN-2 in Shanghai at Marriott Vacations WorldwideDate Posted: 24/2/2025×Join Our Talent NetworkWhy Join Our Talent Network?Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

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By joining our Talent Network you have not officially applied to a position.By joining our Talent Network you have not officially applied to a position.Thanks for joining our Talent Network, {{ vm.userName }}By joining our Talent Network you have not officially applied to a position. To apply for this position, please click the continue button.Redirect in {{vm.counter}}Share With:Job OverviewEmployee Type:Full-TimeLocation:569 South Xizang RoadJob Type:Experience:Not SpecifiedDate Posted:24/2/2025Job ID:JR77486Job DescriptionBuilding and Maintaining Customer Base

• Answers owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Fulfills requests from owners or prospective owner regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Monitors contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
• Follows up on referrals from owners.
• Develops and maintains records on customer contacts and use that information to support effective follow-up encounters.
• Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.g., reloads, referrals).
• Uses available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity.

Giving Sales Presentations

• Discovers the needs of prospective owners through a series of questions/discussion and utilize the information to customize the sales presentation.
• Explain the features and benefits of the Marriott Vacation Club Destinations product.
• Establishes trust during the warm up, discovery, and intent statement and build rapport with customer.
• Closes sales using approved process.
• Practices and continues to develop and improve sales presentation.
• Presents financing options as an approach to ownership.
• Presents to customers in a manner that effectively utilizes the elements of the sales process.
• Finalizes deals by signing of paperwork and notarizing contacts.
• Follows up customer interaction with email, phone, or mail correspondence and facilitate use of Vacation Ownership Advisor.
• Answers customers’ questions regarding construction work, financing, maintenance, repairs, and appraisals.
• Uses, demonstrates, and/or coordinates virtual tour (eTour) software for guests.
• Prepares for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).

Conducting and Managing Business Transactions

• Assures complete and accurate processing of documents pertaining to sales.
• Reviews details of contracts with prospective owners once they decide on purchase.
• Analyzes problems and formulates plans to overcome challenges of getting work done quickly with a high degree of quality.
• Thoroughly reviews loan applications and financial documents with the customer and ensure completed properly.
• Works with Sales Management to minimize cancellations, provides comprehensive owner assurance and ensures timeliness of closings.
• Reaches out to and influence Every Other Year (EOY) owners to upgrade and maximize all reload opportunities.
• Completes button-up sheet at end of each sale.

Providing Services to Others

• Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information.
• Leverages resources for providing service to customers and owners (e.g., Vacation Ownership Advisors) in an effective manner.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Job Requirements #AP/EME Marketing Call CenterCHECK OUT OUR SIMILAR JOBSSign Up for Job AlertsTake the first step in charting your own course by joining our Talent Network. It’s the best way to stay informed and receive alerts for exciting jobs that may be perfect for you.LinksCareer LinksFollow us on social media© Copyright 2011-2024 Marriott Vacations Worldwide Corporation. All rights reserved.

Expected salary:

Location: Shanghai

Job date: Wed, 26 Feb 2025 06:48:13 GMT

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