Technical Support Manager – Dairy

Job title: Technical Support Manager – Dairy

Company: Novonesis


Job description: Are you ready for a new beginning?We need your talent, knowledge and dedication to better our world with biology.Our purpose points the wayIn Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we’ve gotten so far. And it’s how we’ll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.We’re here to better our world with biology.Join us as Technical Support Manager, DairyThe Technical Support Manager will be the Fresh Dairy Industry expert and responsible for the field technical solutions/trouble shootings within category in China. The person in this role should understand characteristics of Novonesis Dairy products and all aspects of the applications. This role will work in close collaboration with the Application team, Marketing team and Sales team to deliver Novonesis solution and provide dedicated field technical service.In this role you’ll make an impact by:

• Understand and carefully analyse customer’s technical requirement based on their process and recipes and offer standard products and solutions. Define and understand clearly the requirement and technical challenge cross it with our available products and provide solutions with the most practical approach.
• Plan prioritizes and schedule technical support activities, work hand in hand with sales team to support the team to achieve budget by excellent technical service. Build/strengthen the partnership between Novonesis and customers.
• Assist and guide customers to conduct excellent lab trials, pilot trials and in enlarged field plant trials.
• In-depth dairy processing experience, independent trouble shooting capability.
• Communicate closely with Application & Technical support manager and expert from abroad providing professional onsite auditing.
• Assist and guide customers with accurate QC test when needed.
• Collaborate with other commercial organizations in Novonesis on customer projects and opportunities.
• Develop and maintain relationship with Customer Production, R&D, QA/QC people to better support dairy sales.
• To arrange and provide customers documentations (product data sheets, trial results analysis, presentations on product + application introductions, promotion materials), under local language.
• Train sales team/distributors/customer staff to better understand Novonesis products to get the full benefit of Novonesis solution.
• Know the players who offer competitive solutions, their features and benefits.
• Understand fresh dairy market from technical aspect, provide technical insights which can benefit Novonesis business.

To succeed you must hold:

• At least 5 years’ experience in food production, processing, QA&QC, dairy preferred.
• Master degree or higher in food science related major
• Technical aptitude and strong technical knowledge of dairy process
• Customer focus orientation, including the ability to respond appropriately to common inquires or complains.
• Strong analytical skills – able to assist in identifying and providing solutions to complex technical issues. Able to create clear action plans.
• Ability to read, analyze and interpret common scientific and technical journals.
• Responsible, proactive, customer oriented and good team player
• Solid technical knowledge on fresh dairy, quality oriented
• Good listening and communication skills in both Chinese and English
• Willing to travel frequently, flexibility required

Could our purpose be yours? Then apply today!At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.The China Personal Information Protection Law (PIPL)
If you apply the position on this platform, it means you agree to authorize Novonesis to use your personal information for recruitment related activities and save it in the company’s global recruitment system and server overseas. We will manage, use, and protect your personal information in accordance base on personal information protection laws and regulations, as well as Novonesis global privacy policy.At the same time, we will also confirm with you by Email and phone. If you have any questions, please follow the “诺维信招聘” WeChat platform for more information.Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities atNot the right fit for you?
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Expected salary:

Location: Chaoyang, Beijing

Job date: Sat, 10 May 2025 07:53:04 GMT

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