Technical Support Engineer

Job title: Technical Support Engineer

Company: Soliton Technologies


Job description: Job DescriptionSoliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.Responsibilities:

• Troubleshoot problems reported by customers and help solve technical issues.
• Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
• Develop customer-facing documentation for our solutions on an as-needed basis.
• Communicate customer needs and wishes to our product team.
• Log and track customer issues, and communicate status back to the customer.
• Address issues resulting from application monitoring to ensure system availability.

Requirements:

• Excellent understanding of the technical fundamentals of the web-based applications.
• Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.
• Knowledge in HL7 (V3 preferred), XML, and web services.
• Experience working with enterprise systems such as Jboss and WebLogic.
• Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
• Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.
• Excellent written and verbal communication skills. Strong customer service skills.
• Bachelor’s degree in Computer Science, technical field, or equivalent experience.

Shift Timings: Rotational (Afternoon Shift, Evening Shift)Benefits:We provide robust financial incentives to inspire our employees to reach their goals, prioritizing their social security and fundamental needs.

• Hardship Allowance – We recognize your efforts in tough times with a special hardship allowance.
• Weekend & Public Holiday Compensation – Receive compensation for working during weekends and public holidays as a reward for your dedication and commitment.
• EOBI Secure your future with 100% employer-funded contributions to the Employees’ Old-Age Benefits Institution (EOBI).
• Leaves Encashment – Monetize your unused leaves and get rewarded for your dedication.
• Late Sitting Allowance – Get compensated for staying late and going the extra mile.
• Bi-Annual Bonus – Hard work pays off with bi-annual performance bonuses.
• Lunch/Dinner – Facility Enjoy meals with our free in-office lunch/dinner service!
• Provident Fund – Secure your future with our company-backed provident fund plan, featuring equal contributions from both the employer and employee after confirmation.
• Bi-Annual Performance Increment – Grow with us! Enjoy performance-based increments every six months.
• Internet Allowance – Stay connected and productive with a monthly internet allowance of 3,000 PKR.

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Expected salary:

Location: Lahore, Punjab

Job date: Thu, 09 Jan 2025 01:08:40 GMT

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