Technical Support Engineer

January 9, 2025

Full Time
Lahore, Punjab
Posted 20 hours ago

Soliton Technologies

Job title: Technical Support Engineer

Company: Soliton Technologies

Job description: Job DescriptionSoliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.Responsibilities:

Troubleshoot problems reported by customers and help solve technical issues.
Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
Develop customer-facing documentation for our solutions on an as-needed basis.
Communicate customer needs and wishes to our product team.
Log and track customer issues, and communicate status back to the customer.
Address issues resulting from application monitoring to ensure system availability.

Requirements:

Excellent understanding of the technical fundamentals of the web-based applications.
Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.
Knowledge in HL7 (V3 preferred), XML, and web services.
Experience working with enterprise systems such as Jboss and WebLogic.
Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.
Excellent written and verbal communication skills. Strong customer service skills.
Bachelor’s degree in Computer Science, technical field, or equivalent experience.

Shift Timings: Rotational (Afternoon Shift, Evening Shift)Benefits:We provide robust financial incentives to inspire our employees to reach their goals, prioritizing their social security and fundamental needs.

Hardship Allowance – We recognize your efforts in tough times with a special hardship allowance.
Weekend & Public Holiday Compensation – Receive compensation for working during weekends and public holidays as a reward for your dedication and commitment.
EOBI Secure your future with 100% employer-funded contributions to the Employees’ Old-Age Benefits Institution (EOBI).
Leaves Encashment – Monetize your unused leaves and get rewarded for your dedication.
Late Sitting Allowance – Get compensated for staying late and going the extra mile.
Bi-Annual Bonus – Hard work pays off with bi-annual performance bonuses.
Lunch/Dinner – Facility Enjoy meals with our free in-office lunch/dinner service!
Provident Fund – Secure your future with our company-backed provident fund plan, featuring equal contributions from both the employer and employee after confirmation.
Bi-Annual Performance Increment – Grow with us! Enjoy performance-based increments every six months.
Internet Allowance – Stay connected and productive with a monthly internet allowance of 3,000 PKR.

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