Job description: Educational Background:
Minimum Bachelor’s degree/ Master’s Degree in computer or software related fieldWork Experience:
Minimum One or more year of experience in related fieldJob Duties/Responsibilities:
Provide prompt and effective technical support to clients via phone, email, and chat.
Diagnose and resolve software issues, including bugs, performance problems, and user errors.
Maintain a high level of customer satisfaction by addressing client needs and ensuring timely resolution of issues.
Manage, maintain, and troubleshoot SQL Server databases, ensuring data integrity, performance, and security.
Administer and support web servers, with a preference for experience in Internet Information Services (IIS).
Create and update support documentation, FAQs, and user guides to assist clients in resolving common issues.
Conduct training sessions for clients to help them understand and effectively use our software products.
Work closely with the development team to communicate issues, provide feedback, and suggest improvements to the software.
Track and document support requests, resolutions, and any trends in software issues.
Utilize ticketing portals to manage and resolve support requests, ensuring timely follow-up and resolution.
Utilize Jira for issue tracking and Confluence for documentation and collaboration within the team.
Job Requirements:
Prior experience in a technical support role or similar technical position
Proficiency in various software applications, operating systems, databases, and networking
Strong expertise in managing SQL Server databases
Experience with web server administration, preferably IIS.
Familiarity with ticketing systems for support request management.
Knowledge of Jira for tracking issues and Confluence for documentation.
Excellent verbal and written communication skills with the ability to explain complex technical issues to non-technical users.
Strong analytical and troubleshooting capabilities.
A commitment to providing exceptional customer service.
Ability to collaborate effectively with other departments.
What do we offer:
A career-oriented position in a rapidly growing company
Opportunity to work with multinational clients in an international environment
Be a part of an international team
Opportunities to further develop your skills by participating in company sponsored internal or external technical courses
Expected salary:
Location: Islamabad
Job date: Sun, 22 Dec 2024 06:15:36 GMT
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