Technical Manager- Enterprise Solutions NA

Job title: Technical Manager- Enterprise Solutions NA

Company: Skytree


Job description: WE ARE SKYTREESkytree enables a transition to a world with cleaner Air for everyone. We do this by developing and deploying smart technology that captures atmospheric carbon dioxide, enabling its use or storage to combat climate change and aid society and businesses around the world.Born out of the European Space Agency (ESA), we are a global team of highly talented scientists, engineers and business professionals, supported by an experienced management team. Our working culture is based on a dynamic and smart approach to business with an open and understanding attitude to others and a desire to expand the boundaries of what is possible.With our global head office in the exciting Dutch city of Amsterdam and presence in the North American region, we are expanding our team in Canada and looking for a driven Technical Manager to go on this journey with us.This role is based in Toronto and will involve business travel, primarily in North America but also occasionally in Europe.Working across our European and American teams, this is a truly unique opportunity to join a future global industry leader at an early stage, making a big impact and growing together with the business.Take a moment to read more about our values and life at Skytree on our Careers Page.Ready to make your mark on the world of CO2? Then read on!THE ROLEAs a Technical Account Manager- Enterprise Solutions, you will play a hybrid role that combines both pre-sales Technical Sales Support and post-sales Customer Success. You will ensure the seamless integration of our carbon capture technology into customer operations, delivering exceptional support and technical expertise from pre-sales through implementation and beyond. Working closely with the Carbon Solutions Sales Team, Engineering, Operations, and our customers, you will provide technical leadership, project oversight, and customer support to drive success and adoption of our DAC solutions.You will report directly to the VP Enterprise Sales and act as a trusted advisor and technical expert, ensuring customers maximize the value of Skytree’s technology while fostering strong, long-term relationships.YOU’LL MAKE AN IMPACT BYTechnical Leadership: Serve as the technical expert on Skytree’s Cumulus, Stratus, and DAC Hub products, articulating their capabilities and value to customers, partners, and internal stakeholders.Customer Success Management: Guide customers from pre-sales to implementation, providing project oversight and ongoing professional support to maximize customer satisfaction and retentionSales & Technical Support: Collaborate with the Sales team to address technical inquiries, respond to RFPs, and develop tailored solutions that meet customer needs.Project Management: Plan, manage, and oversee customer installations, ensuring projects are delivered on time, within scope, and at optimal performance. Coordinate between customers, engineers, operations, and contractors.Site Qualification & Installation: Lead site assessments, prepare site specifications, and oversee installation, commissioning, and testing of Skytree systems.Content Development: Create technical materials, including presentations, user manuals, and onboarding guides, to support the sales process and customer education.Customer Feedback: Collect and relay market and customer feedback to the Engineering and Product teams for continuous product improvement.Monitoring & Services Activation: Ensure customers are onboarded into Skytree’s monitoring, alerting, and maintenance systems to deliver proactive, ongoing support.Stakeholder Management: Foster trust and collaboration among customers, internal teams, and external contractors to ensure seamless project execution.WHAT WE ARE LOOKING FOR5+ years of experience in technical solution engineering, customer success, project management, or technical sales support, ideally within industrial hardware or climate tech sectors.Bachelor’s degree in Mechanical Engineering, Environmental Engineering, or a related technical field.Proven ability to present and apply technical concepts to diverse audiences. Experience with hardware deployment and integration into industrial environments is a strong plus.Exceptional ability to build trust with customers, explain technical solutions clearly, and align with internal and external stakeholders at all levels.Experience planning, coordinating, and executing customer projects (knowledge of MS Projects, Jira, or similar tools is a plus).Ability to be flexible and develop innovative solutions in dynamic and changing environments.A genuine team player with strong interpersonal skills and stakeholder management experience.Willingness to travel across North America, with occasional trips to Europe.You are already based in Canada, within commuting distance to Toronto.Fluency in English (French is a bonus).WHAT YOU CAN EXPECTApart from working with great colleagues and a competitive package, you can also expect these additional benefits:An opportunity for professional and personal growth in one of the most innovative climate tech start-ups globally!A diverse and international teamA competitive salary aligned with the market, with annual compensation reviewsA phone allowance and laptop25 vacation days per year, with additional special leave days for life events 🙂Possibility to take an additional 5 days of unpaid leave each yearA (flexible) hybrid working policy where possibleWe believe in work/life balance and regular social events with a focus on employee engagement opportunities to connect as a team

Expected salary:

Location: Toronto, ON

Job date: Thu, 06 Feb 2025 08:19:08 GMT

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