Technical Customer Support, II

Job title: Technical Customer Support, II

Company: Zebra Technologies


Job description: Job Description:Remote Work: HybridOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.Let’s create tomorrow together.We are looking for a new colleague for our Zebra Managed Services team! They are the first point of contact for our Premier customers, Resolve problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoot problems with appropriate applications, products and vendors. Identifie and documents customer issues, and escalates complex issues. Understand multiple applications and platforms.
Responsibilities:

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
• Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
• Manages multiple tickets related a spectrum of technical problems.
• Collaborates with fellow technicians and supervisor to solve complex problems.
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates strong customer service, communication and problem solving skills.

Qualifications:

• 2 years of experience on a similar position
• Fluent in English language

MDM, EMM experience * Knowledge of Microsoft business applications including Word, Excel and Outlook

• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
• Full knowledge of job related knowledge and procedures
• Knowledge of Power Bi, Python is a plus

Benefits:

• 5 weeks of vacation, 5 sick days, 4 volunteer days paid off and couple of special Z-days off for life-work balance
• Multisport card at a reduced price
• Meal contribution
• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
• Annual bonuses based on financial results
• Yearly salary increases according to individual performance
• Employee referral bonus for bringing New Talent to Zebra
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
• Life & Pension insurance contribution
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (Banks, HP, Dell, Microsoft Office)

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Expected salary:

Location: Brno, Jihomoravský

Job date: Tue, 07 Jan 2025 23:58:18 GMT

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