Technical Advisor

Job title: Technical Advisor

Company: Suncorp


Job description:

• Permanent opportunity
• Work collaboratively with external and internal stakeholders
• Provide side by side technical coaching and mentoring to team members
• Brisbane CBD location

The purpose of this role is to provide technical assistance to assist in the onboarding of new Claims Advisors including arranging system access, equipment allocation and building access. The Technical Advisor will also be responsible for the scheduling and facilitating of onboarding training, day-to-day claims management mentoring and negotiations training.The Technical Advisor will also mentor current Claims Advisors by contributing to and driving proactive claims management across the division. They will be responsible for ensuring cost effective intervention is provided in a timely manner and influencing effective claims strategy within the claims team.As this role involves hands-on training with new starters essential in-office collaboration and training sessions is a must. In office time would be based on business needs for 4-5 days a week, most weeks. Working closely in person with new starters creates a supportive office environment, you’ll have the chance to make a real impact while boosting your own professional growthWhat you’ll do (not limited to):

• Act as the subject matter expert for the immediate team in area of specialisation and is the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes or procedures
• Provides specialist technical and/or professional advice for the authorisation and approval of complex claims/policies involving analysis and experience to arrive at the correct course of action
• Increase awareness of the cost and consequence of technical decisions
• Actively share knowledge, advise, and coach others to build and develop technical capabilities to create a ‘high performing team” environment
• Execute high-quality learning experiences in accordance with adult and modern learning principles.

What you will bring:

• Minimum 5 year’s technical insurance experience
• Ability to make effective decisions in a timely manner and in line with delegated authority
• Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes
• Financial knowledge sufficient to interpret and analyse reports relevant to area of responsibility
• Ability to coach and mentor others to build technical knowledge and expertise.

What’s in it for you:

• Competitive salary package
• Discounts of up to 25% on our various Insurance products
• Flexible working environment and arrangements; genuine focus on work-life balance
• Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
• We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).

What you will love about working with us:Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we’re the go-getters working at the heart of some of Australia and New Zealand’s most trusted names in banking and insurance to deliver just that – and then some. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.Chase the sun, apply online today. For further information contactWe believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Expected salary:

Location: Brisbane, QLD

Job date: Tue, 05 Nov 2024 08:38:00 GMT

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