Team Leader Case Management & Relationships

Job title: Team Leader Case Management & Relationships

Company:


Job description: E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o ŌtautahiAbout the team | Ko te rōpū neiRegulatory approvals serve a crucial purpose of ensuring the safety and wellbeing for the residents of Christchurch. However, often these processes can be technical and complex. The Case Management team work with internal staff and a range of external stakeholders to assist our regulatory customers through these processes.About the role | Ko te mahi neiThe Team Leader Case Management and Relationships oversees and leads the team to ensure we are providing an effective and efficient service. They’re across the legislative obligations when it comes to regulatory approvals and can identify the customers that would benefit from our case management service. They lead by example and build a collaborative team environment with purpose and empathy. Priorities of this role include:

• Developing and maintaining effective relationships and communication with other team leaders and managers involved with regulatory approvals to ensure that operational decisions are made with the integrity of the process and the customer in mind
• Proactively engaging with key stakeholders and customers to listen and provide early advice in relation to upcoming projects, issues, and barriers.
• Proactively looking for opportunities to improve the end-to-end regulatory processes
• Providing direction, empowerment, motivation, and development to achieve business unit, group and organisational goals.

About you | Ko Koe TēneiThe ideal candidate for this role will have proven experience maintaining stakeholder relationships and have strong communication and networking skills to support them. They will be a critical thinker, able to resolve complex customer issues and manage multiple complex projects at any one time. Ideally they will also bring with them:

• A tertiary qualification
• At least 5 years experience in a team leadership role in a large organisation
• Detailed knowledge of relevant regulatory processes (e.g. Resource consent, building consent, etc.) and legislation (e.g. Resource Management Act, Building Act).
• Demonstrated experience in developing and leading high performing teams.

What’s in it for you? He aha ngā hua ki a koe?Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you’re getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Flexible working arrangements – WFH, adjustable start and finish times etc
• Collaboration – exposure to wider areas of the organisation

– a variety of benefits for Council staff from health schemes to retail discounts.If this sounds like an interesting opportunity, you think you have what it takes and want to get involved in shaping our City then please apply today.Additional Information | Ko ētahi atu kōrero:At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to apply anyways.We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us atHours of work – 37.5 – 40 hours per week
Position – Permanent
Location – This position is primarily based at Te Hononga, Christchurch City Council Civic Offices – 53 Hereford Street
Salary – The salary band for this position goes from $115,466 to $128,295 per annum based on a 40 hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.
Closing Date – 16/03/2025Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Expected salary: $115466 – 128295 per year

Location: Christchurch

Job date: Thu, 27 Mar 2025 06:35:42 GMT

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