Team Lead, Collection (Mandarin Speaker)

Job title: Team Lead, Collection (Mandarin Speaker)

Company: Grab


Job description: Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamThe Collections team is a new team responsible for handling the recovery of repayment obligations post disbursal. We protect portfolios and keeping good relationships with customers/partners.Get to Know the Role

• As the Team Leader for the MY & SG collection team, you’ll foster client relationships, manage loan commitments, follow our policy, and handle loan default inquiries.
• You will lead agents, collaborate with external agencies, aim to meet set OKRs, and comply with standards. You’ll pioneer new procedures, boost collaboration and productivity.
• You will report to the Head of Lending Collections and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

• You will manage the daily operations of the MY and SG collections team, ensuring efficient resolution of customer accounts promptly.
• You will develop and implement strategies to improve collections processes, reduce bad debt, and increase repayment rate.
• You will collaborate with multiple teams to resolve issues affecting collections performance.
• You will analyse data to identify trends, opportunities, and challenges, and develop relevant recommendations.
• You will ensure internal and external compliance with regulatory requirements, industry standards, and company policies.
• You will manage budgets, forecasts, and resource allocation plans to support collections operations.

QualificationsWhat Essential Skills You Will Need

• You have 3+ years of experience in a collections role.
• You have experienced in Corporate/SME banking, Fintech, or e-Commerce and have led a team of 8-15 collection agents.
• Knowledge about Corporate/SME banking credit and collection policies is necessary.
• You are a team player and be able to suggest innovations that Collections can adopt.
• You have curiosity for learning and able to implement process improvements.
• You have strong command in data storytelling and experience presenting insights to management.
• Multilingual skills are a strong advantage. （We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients）
• No Accounting certificate, like CPA is required.

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life’s challenges.
• Balancing personal commitments and life’s demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Expected salary:

Location: Petaling Jaya, Selangor

Job date: Sat, 22 Mar 2025 08:25:42 GMT

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