Team Lead- Client Services – Assets Custody (HK must and Japan preferred)

Job title: Team Lead- Client Services – Assets Custody (HK must and Japan preferred)

Company: HARBRIDGE PARTNERS


Job description: Our client is a prominent player in the financial services industry, renowned for exceptional service, global reach, and expertise. They have a sizable organization supported by a diverse and highly skilled workforce. We are seeking a skilled and dedicated Team Lead for Client Services in Custody, Fund Accounting, and Fund Administration.Job Title: Team Lead- Client Services – Assets Custody (HK must and Japan preferred)Location: Hong KongKey Responsibilities:

• Client Relationship Management: Serve as the primary contact for clients, overseeing deliverables, requests, and initiatives while building trust and credibility.
• Inquiry Handling & Escalation: Monitor and respond to client inquiries via email and phone, ensuring prompt resolution or escalation as needed.
• Operational Support: Address various client issues, including corporate actions, trade settlements, fund transfers, and account maintenance, in collaboration with internal teams.
• Risk & Compliance Oversight: Act as the escalation point for risk-related client matters, ensuring proper documentation, controls, and resolution of issues.
• Technology & Process Optimization: Streamline workflows, increase automation, and support efficiency in new business and product implementations.
• Strategic Collaboration: Work closely with Relationship Managers to align with client goals and identify opportunities for business expansion.
• Leadership & Team Development: Participate in committees, oversee performance reviews, provide coaching, and manage disciplinary processes.
• Industry Knowledge & Expertise: Maintain a strong understanding of company products, services, and workflows while establishing key internal and external contacts.

Profile:

• Educational & Professional Background: Bachelor’s degree in business, finance, or accounting, or equivalent experience in global custody, markets operations, fund accounting, or financial services client servicing.
• Industry & Leadership Experience: Minimum of 6 years of relevant industry experience, including at least 3 years in a supervisory role.
• Communication & Language Skills: Strong written, verbal, and presentation skills; fluency in English and Mandarin is highly preferred, with Japanese as a second or third language.
• Collaborative & Client-Focused Approach: Ability to work effectively across multiple teams with strong client service skills.
• Technical & Organizational Strengths: Strong aptitude for numbers, attention to detail, and ability to manage projects from start to finish.
• Problem-Solving & Innovation: Creative thinker capable of identifying, recommending, and implementing solutions to challenges.

Job Offer:

• Opportunity to work in a positive and dynamic environment.
• Access to comprehensive professional development programs.
• Generous holiday leave.
• Exposure to various sectors within the financial services industry, including Hong Kong (required), and ideally Singapore and Tokyo.
• We encourage qualified candidates to apply for this exciting leadership opportunity within our company. Your career growth is our priority, and we look forward to welcoming you to our team.

If this job isn’t quite right for you, but you know someone who would be great for this role, why not take advantage of our referral scheme?We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply.https://harbridgepartners.com/referral-scheme/Please send an updated resume in English to our Managing Partner at ec(at)Harbridgepartners(dot)comInterested in this and other roles? Please send an updated resume in English to CV[-]harbridgepartners[dot]comOr contact +852 2523 9955 – and ask for Edward Chen, Richard Liu, Cora PangHarbridge Partners LimitedEmployment Agency License: 75427All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Expected salary:

Location: Hong Kong

Job date: Sun, 24 Aug 2025 07:44:48 GMT

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