Team Lead (AU Mortgage and Financial, Hybrid)

Job title: Team Lead (AU Mortgage and Financial, Hybrid)

Company: ConnectOS


Job description: Job Description:We invite you to join the largest AU mortgage aggregator in the market!Schedule: Monday – Friday (06:00 AM-03:00 PM PHT)What are we looking for?Skills Required:

• Minimum 2 years in BrokerForce or comparable outsourcing environments
• Ability to lead a team, provide advice and guidance on handling certain situations such as escalations, service degradations etc.
• Highly motivated and with strong communication skills.
• Demonstrable experience in a similar role working for C-Level or senior leaders/business owners
• Knowing and understanding the standard of staff we are recruiting is very important.
• Loan processing/CSM experience to be able to adequately mentor and coach staff and provide coaching specific to their deliverables (tasks, industry).
• Demonstrated ability to think on your feet and be proactive.
• Fast paced environment for someone looking to grow into a top management role.
• Demonstrable experience in a similar role working for C-Level or senior leaders/business owner

What will you do?KEY PERFORMANCE INDICATOR

• Maintain strong relationships with Australian mortgage business stakeholders.
• Understand stakeholder needs, gather feedback, and ensure their satisfaction.
• Act as primary point of contact for Australian stakeholders, addressing their needs and concerns.
• Ability to develop effective relationships with their team members.

TEAM MANAGEMENT

• Lead, mentor, and supervise the BrokerForce and Outsource teams. Provide guidance, ensure high productivity and quality of work. Manage recruitment, training, and performance evaluation of team members.

OPERATIONAL EFFICIENCY

• Monitor team performance, encourage feedback from brokers, and provide coaching when necessary.
• Achieve agreed-upon KPIs as per the AU stakeholders.
• Streamline processes and workflows to enhance efficiency and customer experience.

RISK MANAGEMENT, COMPLIANCE AND QUALITY ASSURANCE

• Ensured compliance with companywide quality control measures to uphold the utmost level of service quality.
• Managed risks associated with an offshore operation and upheld data security standards.

PROBLEM SOLVING

• Effectively and promptly handle any problems, worries, or issues raised by stakeholders or team members.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (One-month Office-based Training, then will transition to Hybrid – (2 days/week, Office-based)

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila — the Mega Tower, EDSA

JOIN CONNECTOS NOW!ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.#ConnectOSCareers #JoinConnectOSEqual Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Expected salary:

Location: Mandaluyong City, Metro Manila

Job date: Tue, 15 Apr 2025 00:20:29 GMT

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