Systems Analyst 4-Support

Job title: Systems Analyst 4-Support

Company: Oracle


Job description: Job Category: SupportJob Description:As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Key Responsibilities:Install, configure, and maintain Oracle Hyperion suite components (Planning, Essbase, HFM, FDMEE, DRM, FR, etc.)Perform routine system administration tasks, including backup, recovery, patching, and log monitoringManage user provisioning, security configuration, and metadata changesTroubleshoot performance, application, and integration issues across environments (Dev, UAT, Prod)Support application upgrades, migrations, and environment refreshesCollaborate with infrastructure, DBA, and functional teams to ensure optimal performance and availabilityEnsure compliance with IT policies, including change control and audit requirementsDocument system configurations, processes, and maintenance proceduresParticipate in disaster recovery testing and business continuity planningProvide technical support during month-end and year-end financial cyclesResponsibilities:As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Key Responsibilities:Install, configure, and maintain Oracle Hyperion suite components (Planning, Essbase, HFM, FDMEE, DRM, FR, etc.)Perform routine system administration tasks, including backup, recovery, patching, and log monitoringManage user provisioning, security configuration, and metadata changesTroubleshoot performance, application, and integration issues across environments (Dev, UAT, Prod)Support application upgrades, migrations, and environment refreshesCollaborate with infrastructure, DBA, and functional teams to ensure optimal performance and availabilityEnsure compliance with IT policies, including change control and audit requirementsDocument system configurations, processes, and maintenance proceduresParticipate in disaster recovery testing and business continuity planningProvide technical support during month-end and year-end financial cyclesQualifications:Career Level – IC4About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Expected salary:

Location: Islamabad

Job date: Thu, 15 May 2025 05:37:34 GMT

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