System Incident Management Lead(1 year contract)

Job title: System Incident Management Lead(1 year contract)

Company: Standard Chartered


Job description: About Standard CharteredWe’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

JOB SUMMARYTo ensure the maintenance of quality standards and delivery requirements of the payment transactions processed by the team membersAuthorize and monitor payment transactions are executed in a timely, efficient and accurate manner.
Suspense account reconciliation and monitoring.
Open item investigation and clearance
Governance and monitor processing hubs operate properly according to process procedures and Bank’s Policy
Enforce proper control to ensure operations are in compliance with the established audit and security
procedures.
Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guideline.
Handle Group & Local projects and initiatives such as system enhancement, define user requirements, conduct user acceptance test etc.
Handle ad-hoc duties as instructed
Governance the performance of Processing Centre
Exception cases handling
Internal & External stakeholder management
Incident management
Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiringRegulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Key StakeholdersAll internal stakeholders and external stakeholder including HKMA, HKEX and HKICL, FI.QualificationSound knowledge of banking law and practices
Fluent English and Cantonses
Experience in payment operations and customer service.
In – depth knowledge of local and international payment methods and settlement arrangements.
A thorough understanding of SWIFT
Sound knowledge of foreign exchange, Agency Arrangement and relevant banking regulations.
Knowledge of the business practice and standards of the Overseas Group offices and correspondents.
Thorough understanding of the functionality of the payment systems.
Good interpersonal skills. Ability to maintain a good professional relationship with external and internal contacts.
At least 15 years working experience under Payment Operations
Experience in People Management
Strong skill on incident management
Experience in Project ManagementRole Specific Technical Competencies
Risk & Incident management
Lead and initiate project
People Management
Governance GBS proformanceWhat we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

www.sc.com/careerApply now to join the Bank for those with big career ambitions.

Expected salary:

Location: Kwun Tong, Hong Kong

Job date: Sat, 07 Jun 2025 05:59:22 GMT

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