Supply Chain Returns Specialist

Job title: Supply Chain Returns Specialist

Company: Amplifon


Job description: Job Category: Supply ChainJob Description:Changing Lives, Transforming CareersAt Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.Join us and shape a future where sound connects, inspires, and transforms lives.Life at Amplifon:Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.Position PurposeThe role of the Supply Chain Returns specialist is to take responsibility for end-to-end hearing devices and accessories returns flow & physical returns process. This includes developing & preparing returns inventory management reports; monitoring returns Purchase Orders errors & collaboration with central team and suppliers to resolve returns issues. This role will take ownership of the return rate, credit note recovery & returns inventory accuracy. Taking a lead in scaling up centralised returns capabilities.Key AccountabilitiesThe responsibilities of the Returns Specialist include but not limited to:Return Purchase Orders (RPOs) & Supplier Management

• Monitor and manage RPO flow
• Collaborate with central team & supplier to resolve RPO flow error
• Follow up clinics to ensure physical return is shipped timely & tracked accordingly
• Ensure accuracy of returns penalties & Credit Note is Recovery according to returns policy
• Maintain clear communication with suppliers regarding return status and related issues

Returns Stock Management

• Oversee the receipt and processing of inbound return stock to ensure accuracy and efficiency.
• Verify stock deliveries against purchase orders and investigate any discrepancies.
• Work closely with warehouse team to resolve issues related to inbound stock.
• Ensure timely updating of stock records in ERP systems
• Collaborate with other functions including sales coordinators, IT, Supply Chain teams to improve returns flow to warehouse.

Returns Processing & Compliance

• Process all inbound product returns in a timely and accurate manner.
• Ensure returned products meet supplier-specific return policies and requirements.
• Collaborate with internal teams including sales coordinators, Integration teams, Finance & Inventory specialist to improve returns flow to warehouse & resolve return-related discrepancies.
• Investigate and follow up on missing returns, ensuring timely resolution.
• Maintain compliance with company return procedures and quality control standards.

Inventory & Stock Accuracy

• Conduct quality control checks to ensure unused hearing aids can be returned to inventory
• Review and manage aged hearing aid stock, identifying opportunities for utilization or disposal.

Process Improvement to scale up centralised returns

• Identify, propose and implement returns process improvements to enhance efficiency and accuracy in returns management.
• Implement centralised returns for hearing products.
• Ensure adherence to internal controls and compliance with return policies.

Stakeholder Engagement & Team Collaboration

• Share insight on returns & inbound to the Warehouse Lead, ensuring smooth operations.
• Provide necessary return-related information and documentation to internal and external stakeholders.
• Follow up on return-related inquiries and ensure all emails are actioned in a timely manner.
• Actively participate in Support Office and Team meetings to maintain alignment and clear communication.

Professional AttributesWork Experience Essential:

• 2 to 3 years of experience in Supply Chain, Logistics, or a related role.
• Proficiency in Excel (Intermediate to Advanced level required).
• Experience in process improvement initiatives
• Experience working with ERP systems such as FOX, JDE, or Oracle.
• Stakeholder management

Skills Essential:

• Strong organization and ability to prioritise tasks
• Persistent follow up skills
• Patience, resilience and tenacity to face the challenges of a fast-paced, fluid environment
• Excellent interpersonal and communication skills, both written and oral
• Strong computer literacy skills and skilled in Microsoft Excel, Microsoft Outlook

Formal qualification:

• Bachelor’s degree in Logistics, Supply Chain Management or Business.

Behavioural competencies Essential:

• Self-motivated with the ability to build collaborative relationships with key internal and external stakeholders and decision makers
• “Can do” attitude when handling complex situation
• Proactive team player with the ability to motivate and lead dispatch staff
• Solution focused

Putting People FirstOne of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.Ready to take the next step in your career? Amplify your purpose with Amplifon!As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.

Expected salary:

Location: Keysborough, VIC

Job date: Sat, 31 May 2025 06:56:31 GMT

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