Supervisor, Student Health and Wellness

Job title: Supervisor, Student Health and Wellness

Company: University of Ottawa


Job description: Follow us onJob Type: EmployeeDuration in Months (for fixed-term jobs): N/AJob Family: Student Health and Wellness# of Open Positions: 1Faculty/Service – Department: Health and Wellness Centre OperationsCampus: Main CampusUnion Affiliation: SSUODate Posted: mai 16, 2025Applications must be received BEFORE: mai 30, 2025Hours per week: 35Salary Grade: SSUO Grade 11Salary Range: $90 987,00 – $114 932,00About Student Affairs :Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.The Student Health, Wellness and Support sector at the University of Ottawa is an integral part of a stepped-care approach with a mission provide education, promotion prevention and increase health literacy for optimal student wellness and academic success. Through collaborative efforts, we design and implement innovative programs, initiatives, and resources tailored to address the diverse needs of our student population. From awareness campaigns to personalized health education, we aim to empower students to make informed choices about their health and wellness.Position purpose:The Operations Supervisor is responsible for providing operational oversight in planning, developing, organizing, monitoring, and delivering services related to Student Health, Wellness and Support. Working closely with faculties, professors and other campus services, this role is responsible for establishing processes and procedures that optimize resources and support collaboration to provide outstanding bilingual support services to students. The Operations Supervisor’s primary goal is oversight over the day to day functioning of their team and operational continuity within their portfolio.In this role, your responsibilities will include:

• Operations Management Implement standardized processes and procedures required to maintain day-to-day operations and continuity of service, including, but not limited to, procedures regarding student registration with service, appointment booking with staff, collaborative processes with faculties and other services, front-end service operations.
• Strategic Planning and Guidance Act as an expert and provide advice on the interpretation and application of university regulations, programs, the development of strategies, procedures, and internal processes that maximize the efficiency and effectiveness of the office for all staff under their supervision.
• Human Resource Management Hire and supervise staff under their responsibility in accordance with university policies: performance management, resource planning, team goal setting, as well as establishing their development and training plans. Ensure accountability of team members in carrying out their functions to achieve and maintain high standards of quality for work from the service.
• Team Supervision Act as an expert and provide advice on the interpretation and application of university regulations, programs, the development of strategies, procedures, and internal processes that maximize the efficiency and effectiveness of the service for all staff under their supervision.
• Staff Training Advise, guide, and train staff under their responsibility and ensure they have the necessary training and tools for the effective and efficient performance of their responsibilities, and that processes and activities are tailored to student needs. Ensure coordination, distribution, and review of their work according to equitable task allocation and workload. Develop and implement a training program that meets the needs of staff to ensure optimal quality and efficiency of operations and service to students
• Data Collection and Management Ensure the confidentiality of student records in accordance with university policies and applicable laws. Develop tools and ensure the collection and management of statistical and qualitative data, design and administer surveys, all with a view to improving business processes and optimizing resources for institutional and ministerial reporting purposes.
• Communication and liaison Ensure that all communications with students (emails, letters, mass emails, internet, etc.) are accurate and of the highest quality. Establish and maintain working relationships between faculties, the communications team and other sector supervisors to ensure accuracy and alignment across various mediums.
• Evaluation of services and reporting Prepare reports of various complexities at the request of leadership to assist in planning and decision-making; compile, analyze, and

• summarize requested data. Conduct regular evaluations of the service offering. Develop, refine and implement best practices to understand client expectations and needs. Consult clients and suppliers on a regular basis in order to track and measure service quality, growth and efficiency. Establish internal processes and monitor key performance indicators in order to increase performance.
• Collaboration Participate in various committees and maintain a network with peers to share information useful for improving university policies, procedures, and processes related to their functions, and serve as a voice and advocate for student health, wellness and support.
• Management of financial and material resources Plan for and implement the operational budget. Responsible for identifying efficiencies and cost savings opportunities. Identify needs for advances in technologies or products that would further enhance the service offering to support staff that they supervise as well as the student population.

What you will bring:

• Master’s degree in Education, Public Health, Social Sciences, or related field or equivalent combination of education and experience.
• 5 years of experience providing social services, health care services, services to people with disabilities and / or services to vulnerable populations, including those with significant and complex challenges.
• 5 years of experience developing, interpreting, and applying policies and procedures.
• Leadership and supervision experience, preferably in a post-secondary education context, with increasing responsibilities.
• Bilingual written and spoken (French and English)
• A demonstrated commitment to client services and customer service.
• Excellent communication and problem-solving skills.
• Work experience with youth and young adults, particularly within a post-secondary setting would be considered an asset.
• Demonstrated ability to work independently with minimal supervision. Able to work under pressure and meet firm deadlines.
• Strong analytical skills to compile and analyze data and to produce complex reports.
• Demonstrated technical software skills using MSOffice Suite (intermediate to advanced proficiency using Word and Excel) and CRM systems.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

Expected salary: $90987 – 114932 per year

Location: Canada

Job date: Sun, 18 May 2025 07:55:19 GMT

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