Supervisor CMT (Service Contracts / Pricing)

Job title: Supervisor CMT (Service Contracts / Pricing)

Company: C.H. Robinson


Job description: We at C.H. Robinson are seeking a Supervisor CMT to join our team. In this role you will be responsible for managing CMT team, overseeing the execution, accuracy, and continuous improvement of contracts and related systems within C.H. Robinson.The ideal candidate will serve as an escalation point for contract-related issues, ensure adherence to compliance and audit KPIs, and drive efficiencies through tool development and process optimization.In addition to technical expertise, the role requires strong leadership capabilities, including overseeing team performance, managing talent development, and supporting compensation programs.A successful candidate will demonstrate strong decision-making, collaboration, and communication skills, and thrive in a fast-paced, cross-functional environment.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Collaborate with CMT teams to continuously improve processes, build tools, and share best practices for carrier contract managementServe as an escalation point for exceptionsExecute various contracts and agreements between C.H. Robinson and our carriersAdhere to a high level of contract management excellence with respect to validity, accuracy, and audit KPI’sEscalation point regarding contract related issue resolution both internally and externallyDrive the maintenance of base rates, surcharges and amendments in the OBMDrive the maintenance of up-to-date contracts in internal systemIdentify areas for improvement related to C.H. Robinson’s contract processes and workflowsDrive the development, maintenance and processes related to contracts submission, documentation, review, and retention i.e. all forms, templates, termsDetermine reporting and additional analysis to support initiatives and measurement of (TAT, SLA, QA & FTE Utilization)Document, and maintain project related plans, process flows, and metricsCommunicate project progress to team members and leadersMaintain a strong understanding of all C.H. Robinson product offerings and modesTeam Leadership:Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talentSupport the annual merit and equity programs for assigned team to align compensation with performance resultsOutline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achievedEncourage employee feedback through formal and informal channels. Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvementConduct regular check-ins and annual performance management routines. Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needsPrioritize and delegate work. Monitor for accuracy, completeness, and efficiencyOther duties or responsibilities as assigned according to the team and/or country specific requirementsQUALIFICATIONSRequired:Bachelor’s degree from an accredited college or universityMinimum 4 years pricing and contract management experiencePreferred:Previous supervisory / team lead experiencePrevious ocean modal or ocean pricing experienceDemonstrated negotiation, collaboration, and influencing skillsEffective and flexible communication and multi-tasking skills, including excellent project and meeting managementProficient in Microsoft Office Suite of programsAbility to build, manage and foster a team-oriented environmentAbility to foster a collaborative and adaptive teamwork and communication styleAbility to multitask, prioritize, and work efficiently while collaborating on multiple subjectsDemonstrated strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilitiesAbility to motivate and encourage change, able to get positive results in a very large, dispersed organizationValues a diverse and inclusive work environmentYour Health, Wealth, and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Group Mediclaim Policy (GMC)Group Personal Accident (GPA) policyCovid-19 related coverage and reimbursementEmployee State Insurance Corporation (ESIC)Group Term Life (GTL) Insurance Plan for employeesEmployee Stock Purchase Plan (ESPP)Investment Declaration & Flexi Benefit PlanVariable Pay based on positionFlexible work arrangementsPaid Privilege, Casual and Sick LeavesPaid Maternity & Paternity LeavesPaid Compassionate LeavesPaid Public HolidaysPaid time off to voteReward & Recognition ProgramWedding AllowanceSpecial Mobility AssistanceEmployee Wellness InitiativesPlus a broad range of career development, networking, and team-building opportunitiesEqual Opportunity EmployerC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Expected salary:

Location: Chennai, Tamil Nadu

Job date: Fri, 02 May 2025 06:44:03 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck