Supervisor/ Checker – Reply Letter, Customer Information Services

Job title: Supervisor/ Checker – Reply Letter, Customer Information Services

Company: Shanghai Commercial Bank


Job description: Incorporated in November 1950, Shanghai Commercial Bank Ltd. is one of the most well known local Chinese banks in Hong Kong. At present, there are more than 40 local and overseas branches. The Bank has always been pursuing the motto of its founder, Mr. Kwang-pu Chen, to ‘Serve the Community’. The Bank’s slogan of ‘For Personalized Service’ and ‘All in a Family’ denotes the Bank’s devotion to providing personalized services to its clients and promoting a harmonious relationship among its staff members.Responsibilities:

• Assist in the supervision of daily operations of Reply Letters Team, handle written enquiries/ correspondences from various units/ external parties, e.g. regulatory bodies, solicitors, etc.
• Perform acceptance tasks for deceased’s account(s) / court order against the customer account(s) status in the front-end CRM System, handle e-Cert application and renewal
• Ensure the working procedures and workflow are in compliance with the external regulations and internal guidelines
• Take up other duties and projects as assigned

Requirements:

• Degree holder in Business Administration, Management or related disciplines with 10 years of relevant experience in banking industry
• Familiar with banking general operations and regulatory requirements
• Confident, attentive to details, team work and able to work independently with good interpersonal skills
• Good English writing skills, proficient in MS Office applications including English and Chinese word processing
• Work location: Kowloon Commerce Centre (5-minute walking distance from MTR Kwai Hing Station)

We offer competitive remuneration commensurate with candidate’s background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking “Apply Now” or visiting https://www.shacombank.com.hk/eng/about/career/Career.jsp.We are an equal opportunity employer.Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank’s personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.

Expected salary:

Location: Hong Kong

Job date: Wed, 30 Apr 2025 07:59:17 GMT

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