Job title: Strategic Account Manager – Public & Corporate NI
Company: Robinson Services
Job description: Main Purpose of Role
Reporting to the Director of Operations, the role holder will lead, support, and guide their leadership team with the on-going operation and development of our services and our people. They will ensure that exceptional service levels, continuous improvement and innovation are provided to our customers. This role is assigned to one of our very prestigious Contracts, therefore the candidate will possess a deep understanding of customer needs and bring creativity and new ideas both in innovation and customer service to ensure that Bidvest Noonan is the best FM business.Our purpose describes what matters most to us.People
- Be a role model for positive attitude and respect for our colleagues.
- Demonstrate leadership in best practice people management by ensuring that our policies and procedures are embedded within our customer contracts.
- Ensure our leadership team effectively enact our recruitment, onboarding and induction processes to ensure we win in the market as the Employer of Choice, equipping colleagues to thrive from day one with compelling experiences that exceed their expectations;
- Manage our Pathway to Success programme to set objectives and develop our colleague’s skills, knowledge, capabilities and career pathway;
- Lead and encourage a culture of reward and recognition, and proactively acknowledge the contributions of our colleagues;
- Lead a culture of health and well-being and encourage our colleagues to be open with their health and welfare concerns;
- Demonstrate and encourage trust, integrity and collaboration with all our colleagues and our customers;
- Work closely with our People and Culture team to manage colleague challenges and welfare matters;
- Actively support and encourage a culture of social responsibility;
- Drive and lead a green agenda across our business;
- Actively promote and participate in events that support local charities.
Customer
- Increase the depth of our customer relationships, develop and sustain strong relationships at decision maker level and reinforce our mission to always be ‘their partner of choice’;
- Ensure that our leadership team provide a first-class customer experience;
- Interrogate management information systems which provide information to enable sound commercial judgement for decision making;
- Provide support across our customer sites by advising on SLAs, KPIs, objectives and projects;
- Regularly review performance standards which deliver customer expectations;
- Identify and manage challenges or risks that will impact service delivery and/or contracts;
- Ensure adherence to all legal requirements;
- Achieve EBIT, turnover and budget targets;
- Actively contribute towards the achievement of our strategic and operational targets and overall business aims.
Growth * Work in partnership with our Business Development Director to mine the existing customer portfolio for added value, retention and new opportunities;
- Actively contribute to consultative pipeline planning sessions to understand opportunities and develop best solutions for maximising revenue;
- Network extensively within our market, supporting brand growth, and use intelligence events to develop creative thinking, bring new ideas and enhance business opportunities.
- Support business development activity at tender preparation and contract mobilisation.
- Drive a high-performance change culture across our business, lead from the front, anticipate the future and motivate the business to embrace change;
- Work closely with the wider leadership team to discuss actions, innovations, and challenges.
Simplicity
- Lead innovation and development, and maintain market understanding and proposals for implementation of new ways of working;
- Develop and implement a culture within the leadership team which seeks out innovation and added value in all areas;
- Work collaboratively with our Technology and Innovation Director to foster a workplace culture of continuous improvement and consistently exceed our customer expectations;
- Support our business through change transformation for long-term sustainability, stimulate others to make change happen and actively sponsor new business critical changes;
- Understand the varying needs of the business, adapt to and manage different and conflicting views of change across our business at all levels.
Person SpecificationAreaEssential CriteriaDesirable CriteriaQualifications
- Qualification in Strategic Management & Leadership in related discipline or equivalent.
- Full clean driving licence.
Knowledge and Experience
- Demonstrable track record (at least 7 years) in leadership roles within the support services industry.
- Exceptional knowledge of multiple operational functions and principles, including finance, customer service and colleague engagement;
- Proven ability to plan and manage operational process for maximum efficiency and productivity.
- Excellent communication skills including use of PowerPoint and other presentation tools.
- Excellent organisation and project planning skills;
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands;
- Strong working knowledge of industry regulations and legislative guidelines;
- A successful track record of operating at a strategic level, building strong customer relationships and value-based management.
- Ability to remove barriers and drive innovation.
- Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
- Experience in leading and driving business growth.
- Ability to assimilate facts quickly and use to articulate benefits and / or risks both internally and externally.
- Experience within the services sector;
- SLT functional experience reporting to business unit leader.
Skills and Abilities
- Developing and sustaining effective working relationships;
- Communication and interpersonal;
- Persuasive, enthusiastic and tenacious;
- Attention to detail.
- Working under pressure and meeting deadlines;
- Strategic planning;
- Problem solving and decision making;
- Working as part of a team;
- Providing expert advice and knowledge;
- Analysing information;
- Evaluating information to support action.
About YouAbout UsBidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
Expected salary:
Location: United Kingdom – Ireland
Job date: Wed, 09 Apr 2025 06:54:04 GMT
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