Sr Specialist Demand Management Support

Job title: Sr Specialist Demand Management Support

Company: OQ


Job description: Job title: Snr Specialist Demand Management Support Functions
Stream: Commercial & Downstream – RPI
Function: P&T – IDS – Demand Management Commercial & Support Functions
Location: Oman – Suhar
Budget control: *OPEX and/or CAPEX and/or Revenue amount as relevant*
Reporting to: Manager Demand Mgmt.- Commercial & Support Functions
Direct reports: 0Job Purpose:Provides robust support while executing the activities for Demand Management Support Functions , under delegated authority from Manager Demand Management Commercia & Support, acting as single point of contact and representing IDS as internal consultant to Finance, Asset Production Management OQPM (polymers), Human Capital Management (People) and procurement for Finance, PTC, Procurement, to align those aspects with organizational demand requirements by; (1) Providing robust support while executing Demand Management and end to end tasks, (1) Acts as Process Owners and Functional Support, and Communicator for Finance, PTC and Procurement functions maintaining permanent relations with its main stakeholders (Finance / PTC / Procurement) to develop business cases for all IDS investments, managing system enhancements and related changes, (3) Provide support Requirements Analysis and Value Addition and technology impact related with the implementation of new business technology for Finance, PTC and associated Procurement, while ensuring seamless and value orientated IT service delivered, (4) Evaluate the Technology Impact Analysis for PTC, Finance and associated Procurement, (5) Optimizing Finance & PTC processes, leveraging data analytics for decision-making, and ensuring effective utilization of resources to meet business needs including the associated procurement, (6) Participate in projects particularly in areas of process improvement, cost-benefit analyses, QA/UAT testing, and training, (7) Sing a deep understanding of business processes and technology for Finance, PTC and Procurement, to Identify and elicit requirements capturing and prioritizing business demand and conducting the resolution of main issues and mitigating possible risk, applying synergies to optimize best results for both functions RPI and OQM, (8) Promote the communication of Policies related with Support Functions demand solutions, ensuring Quality Assurance, and (9) Guide / coach young specialist on Support functions demand; in order to contributing to the efficient allocation of resources and the achievement of IDS business objectives associated with OQ RPI & OQM (polymer Marketing).The position will act in accordance with the Group’s Mission, Vision, Values & Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justifications, and best international practices in consonance with national objectives.Main tasks and responsibilities:Demand Management:Finance and ControllingAnalyse financial data to identify trends, patterns, and opportunities for optimization.
Utilize Finance tools and methodologies to analyse financial data and identify trends, patterns, and opportunities for optimization.
Develop and maintain financial models to support demand forecasting and resource allocation.
Collaborate with finance teams to translate financial insights into actionable recommendations for demand management strategies.
Collaborate with finance teams to align demand management practices with financial objectives.
Work closely with demand management teams to ensure that financial constraints and goals are considered when allocating resources for IT projects and initiatives.
Develop models and scenarios to assess the financial impact of different resource allocation decisions.
Support the development of annual budgets and forecasts by providing input based on Finance analysis.
Monitor budget allocations and expenditures, providing insights and recommendations for cost optimization.
Monitor actual performance against budgets and forecasts, identifying variances and recommending corrective actions as needed.
Implement strategies to improve financial performance and drive profitability.Human Capital Management:Oversee human resource planning and workforce management processes.
Ensure alignment between workforce planning and demand forecasts to meet business needs.
Collaborate with HR teams to develop workforce plans that align with demand forecasts and business objectives.
Identify gaps in skills and capabilities and develop strategies to address them through recruitment, training, or talent development initiatives.
Oversee the recruitment process to ensure that the organization attracts and retains top talent.
Collaborate with HR teams to develop and implement talent acquisition and retention strategies.
Develop retention strategies to foster employee engagement and reduce turnover.
Implement performance management systems and processes to align individual and team goals with organizational objectives.
Provide coaching and support to managers to facilitate performance improvement and career development.Procurement:Ensure to cover the Procurement related demands for PTC, Finance, Procurement by overseeing the procurement process in those functions, and collaborate with stakeholders and Procurement function to develop and implement the procurement strategies.
Ensure consider tools and systems that:
Integrate procurement finance, human resources, and supply chain management, providing a centralized platform for managing procurement processes, including purchase requisitions, purchase orders, vendor management, and invoicing.
Play a crucial role in supporting procurement activities, enhancing efficiency, transparency, and compliance throughout the procurement process, and contributing to cost savings and improved supplier relationships.
For procurement involving inventory management, and tracking inventory levels, managing stock replenishment, and optimizing inventory turnover.Stakeholder Relationship Management:Develop and enhance relationships with key Finance, People and Procurement business stakeholders.
Manage IDS support requests in Finance, Human Capital Management and Procurement, ensuring timely responses and satisfaction levels.
Address escalations effectively, minimizing risks with great influence on organizational strategies and initiatives.Gathering required details:Work closely with business stakeholders (Finance, PTC, Procurement), to gather detailed requirements for IT systems, software, and services. Ensure requirements are well-defined, feasible, and aligned with business objectives.
Collaborate with stakeholders from Finance, Human Capital, and Procurement departments to understand their IT needs, upcoming projects, and initiatives. Use this information to forecast demand for IT services and solutions accurately.Requirements Analysis and Value Addition:Capture high-level technology requirements to address Finance and Controlling, Human Capital Management and associated Procurement’s business demand.
Analyse complex data and provide insights on required technology.
Identify opportunities to add value to processes.Prioritization &Technology Impact Analysis:Evaluate and prioritize IT demands based on factors such as business impact, urgency, and available resources.
Develop a clear understanding of the business priorities within Finance, Human Capital, and Procurement domains.
Provide high-level technology impact analysis to the business.Resource Allocation & Vendor Management:Coordinate with IT teams and vendors to allocate resources effectively to meet the demands of different business units. Ensure that resources are utilized efficiently and in line with budgetary constraints.
Manage relationships with IT vendors and service providers.
Negotiate contracts, SLAs (Service Level Agreements), and pricing terms to ensure value for money and alignment with business needs.Performance & Monitoring:Track key performance indicators (KPIs) related to demand management, such as service delivery metrics, customer satisfaction scores, and budget adherence.
Identify areas for improvement and take corrective actions, as necessary.Adherence to Best Practices:Ensure adherence to Finance, Human Capital Management and Procurement best practices during implementations.
Match activities to available systems capabilities or recommend alternatives.Resource Optimization:Support Finance and Controlling Human Capital Management and associated Procurement Process Owners in prioritizing work and IT resources.Project Participation:Participate or might lead projects, particularly in areas of process improvement, cost-benefit analyses, QA/UAT testing, and training.
Advise Finance and Controlling, Human Capital Management and Procurement Business Owner on SAP and other supporting systems for related decisions.
Ensure understanding of technology solutions and compliance with governance processes.
Resolve cross-process issues with Demand Specialists in other functions. (e.g. the interface with Procurement for COO for synergies).
Identify and leverage constructive collaboration potentials across business units.
Keep Finance, Human Capital Management, and Procurement Process Owners informed of potential IT solutions including its associated procurement.
Maintain active communication with stakeholders during normal and crisis conditions to provide updates on IT demand status, progress, and any potential issues or risks.
Prepare and present reports, dashboards, and presentations to senior management to facilitate decision-making.
Identify and mitigate potential problems in the quality of services provided by IDS to the Finance and Controlling, Human Capital Management and Procurement business and associated procurement.
Contribute to the development of policies and procedures.
Promote and communicate IDS policies, standards, and processes to relevant stakeholders
Drive continuous improvement initiatives within the demand management process.
Identify opportunities to streamline processes, optimize resource utilization, and enhance overall efficiency and effectiveness.
Guide young specialist in Finance, Human Capital Management, and Procurement Demand management IDS related matters.Key InteractionsInternal: IDS, CommercialExternal: 3rd party Contractors, Vendors & SuppliersNotable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.Education requirements:Minimum Qualifications for this position are a bachelor’s degree IT or related disciplines.
Language: Excellent knowledge of written, read, and spoken English (required)Background and experience:8+ years of relevant experience
Relevant experience in similar role, in a large oil industry industrial organization.Competencies and skills:Soft:Ability to build relationships influence leadership levels,
Ability to collaborate at all levels.
Excellent communication and people skills, with the ability to collaborate effectively with cross-functional teams.
Strong analytical and problem-solving abilities, with diligence.
Leadership skills, with the ability to influence and motivate others.
Initiative-taking and initiative-taking, with the ability to work independently and prioritize tasks effectively.
Ability to thrive in a fast-paced and dynamic environment.
Strong customer focus.
Business Results Orientation.Technical:Computer literacy including MS Office
Knowledge of SAP and ERP
Proficiency in Microsoft Excel and other financial analysis tools.
Knowledge of portfolio management & performance monitoring.
Broad knowledge of various Performance Chemicals business processes.Job Req ID: 56405Date: May 5, 2025Location:Sohar, OMEntity: OQ Refineries and PetrolBusiness Unit: OQ RPIDivision: P,T&C RPICountry/Region: OM

Expected salary:

Location: Oman

Job date: Tue, 13 May 2025 04:31:34 GMT

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