Job description: Job Title: Sr / Specialist – Consumer ProtectionLocation: Abu DhabiLanguage: Arabic & EnglishContract: 1 year and renewableExperience: 10+ YearsEducation: A Bachelor degree, preferably in a legal, commerce or business discipline.Work Experience
Minimum 10 years’ post graduate supervisory experience with a regulatory body / authority or legal practice.
Understanding of the public interest role of regulatory bodies.
Knowledge of regulatory / supervisory policies and frameworks.
Knowledge in firm risk assessment and identifying required action.
Analytical, problem solving, communication and interpersonal skills.
Ability to make sound decisions, based on good judgement, analysis and evidence that are well documented.
Internal and external stakeholder management skills.
Excellent written and verbal communication skills and the ability to talk to people from many different backgrounds.
Competent analytical and investigative skills and keen observation.
Determination, resilience, particularly when dealing with traders who may become hostile.
Attention to detail when investigating potential issues.
The ability to organise and manage projects.
The ability to work both as part of a team and on your own initiative.
The ability to work well under pressure.
Operational responsibilities
Supports the development of the RA’s Consumer Protection Strategy and operational plans.
Supports the delivery of the RA’s Consumer Protection Strategy, in accordance with yearly operational plans.
Supports the continuous effectiveness and quality of RA’s engagement, selection and inspections of retail firms.
Undertakes supervisory activities, including outreach, education, reviews, assessments and inspections of retail firms in client jurisdiction for compliance with consumer protection obligations.
Supports building and maintaining client Consumer Protection Framework including guidance for businesses and the public, campaigns, assets (i.e. website, mailbox, hotline), inspection procedures and complaints handling.
Supports maintaining the effectiveness of the Consumer Protection Monitoring Framework.
Contributes to ensuring that the Consumer Protection Function operates smoothly and that complaints handling, cases, inspections, investigations and referrals to Enforcement processes, procedures, and documentation are maintained and activities are completed within agreed SLAs.
Provides client retailers, their advisors, potential applicants and client stakeholders an understanding of how the RA operates in relation to carrying out its Consumer Protection Strategy and Framework.
Build and maintain effective stakeholder relationships within client and locally, including with management of malls in client jurisdiction, Abu Dhabi Department of Economic Development, and other key relevant authorities.
Ensure timely, accurate, open and constructive communication with consumers, retailers and stakeholders.
Works closely with the M&E Enforcement Section and other RA Divisions as required to ensure the effectiveness of client Consumer Protection Strategy and Framework.
Supports raising awareness of client consumer protection requirements and obligations for retailers, as well as consumer rights for the public, through engagement education and outreach programs and events
Deliver additional tasks that may be delegated or assigned from the Head – Consumer Protection.
Information Security related
Understand, adopt, adhere and practice responsibilities or controls as per client Information Security policy and as per best practices explained in the induction and awareness sessions.
Confidentiality, integrity and availability of the client Information shall be maintained at all times i.e. within as well as outside client.
Expected salary:
Location: Abu Dhabi
Job date: Thu, 23 Jan 2025 04:30:21 GMT
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