Specialist Consumer Support – Italian/French/German(m/f/d)

Job title: Specialist Consumer Support – Italian/French/German(m/f/d)

Company: CYBEX


Job description: Specialist Consumer Support – Italian/French/German(m/f/d)Czech Republic / Prague, Germany / BayreuthCYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.Area of responsibilities:

  • Assist Consumers with inquiries regarding products and orders within the CYBEX Portfolio or Online Shop.
  • Help with training Assistant level personnel whether internal or external to ensure best quality of service can be achieved.
  • Identify and apply for corrections to errors in CYBEX Content or Processes to help Department.
  • Function as an expert to oversee escalated inquiries from Assistant level tasks.
  • Ensure a first-class customer service following our global Fan Engagement strategy.
  • Communicate and engage directly with end-consumers via all channels (e.g., phone, email, social media, and chats).
  • Respond promptly to end-consumer inquiries, handle and solve complaints and give product advice.
  • Communicate and coordinate with internal departments and international distributors to improve FAQs, Best Practices and Content.
  • Our business language is English, so an excellent command of the language is required to be successful in this position.

Profile of qualification:

  • Successfully completed Commercial Apprenticeship or similar.
  • 2+ years of prior working experience in a similar position or a customer facing role.
  • Candidates should have native-level fluency in either Italian, French or German as well as excellent communication skills in English.
  • Prior experience helping Leadership with process optimization.
  • Familiar with MS Office suite or Salesforce is a plus.
  • Proactive and service orientated personality.

CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

Expected salary:

Location: Praha 8

Job date: Fri, 04 Apr 2025 04:01:47 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck

yonnetim

Share
Published by
yonnetim

Recent Posts

Associate Insurance Product Services Manager

Job title: Associate Insurance Product Services Manager Company: FM India Job description: Job DescriptionRole Title:…

17 minutes ago

Lead External Reporting Analyst, GAAP and STAT

Job title: Lead External Reporting Analyst, GAAP and STAT Company: Voya Job description: Together we…

18 minutes ago

Alpha Data Solution Architect, Officer

Job title: Alpha Data Solution Architect, Officer Company: State Street Job description: Job DescriptionState Street…

26 minutes ago

Change Management Business Analyst – AVP

Job title: Change Management Business Analyst - AVP Company: State Street Job description: Business Analyst…

30 minutes ago

Therapeutic recreation Facilitator: Alzheimer Society Southwest Partners

Job title: Therapeutic recreation Facilitator: Alzheimer Society Southwest Partners Company: Job description: Are you an…

43 minutes ago

Head of Human Resources Austria (m/w/d)

Job title: Head of Human Resources Austria (m/w/d) Company: Grass Job description: Eine global operierende,…

46 minutes ago