Solution Support Engineer-Supply Chain Management & Industry Solution

Job title: Solution Support Engineer-Supply Chain Management & Industry Solution

Company: SAP


Job description: We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What You’ll doSupport Engineer is accountable for troubleshooting & driving the resolution of product issues while engaging with all levels in the Support & Operations teams and ensuring consistent and up-to-date communication with customers.Roles & Responsibilities:

• Provide technical guidance and solutions to customers, troubleshooting product and service issues to ensure optimal performance and user experience.
• Document solutions and best practices to strengthen self-service support channels, while providing feedback to product development teams to drive continuous improvements and enhancements.
• Ensuring customer satisfaction by proactively identifying and addressing risks, resolving concerns effectively, and bridging the gap between customer needs and the technological capabilities.

What you bring

• Working experience within IT industry in similar job position is preferred (familiar with ABAP tech)
• Fluent in oral and written English (Japanese speaking is a plus)
• Bachelor or Master degree (preferred in computer science or engineering)
• Role-Specific Skills: Troubleshooting, Product Thinking, Knowledge Management, Relationship Building, Generative AI Day-To-Day Practice, Critical Thinking, etc
• Professional Skills: Learning Agility, Emotional Intelligence, Effective Communication, Diversity Awareness, Customer Focus, Creative Thinking, Complex Problem Solving, and Collaboration.
• Strong team player who learns and adapts quickly

​Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 422205 | Work Area: Customer Service and Support | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 422205Posted Date: Mar 21, 2025Work Area: Customer Service and SupportCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 – 10%Location:Dalian China, CN, 116023Job alert

Expected salary:

Location: Dalian, Liaoning

Job date: Tue, 25 Mar 2025 08:15:00 GMT

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