SME – Vendor Management

Job title: SME – Vendor Management

Company: Orange


Job description: about the roleSME-Vendor Management is responsible to manage relationship with one or multiple vendors to derive best value for Businesses and Customers.SME-Vendor Management is expected to single point of contact for International Business Operations for vendor and responsible to manage end to end activities related to allocated vendors.SME-Vendor Management is responsible for identifying key performance indicators to measure vendor performance on multiple aspects – business, customer, strategy, finance, operations, and digital transformation. He / She is also responsible to ensure alignment on definition, measurement of these indicators with vendors.SME-Vendor Management is expected to represent Orange Business Services in multiple vendor forums and should be able to demonstrate success stories, key challenges and joint areas of improvement. He / She is expected to work in collaboration with other entities including Sourcing, Finance, Product Development etc. to build healthy and working level interlocks between internal stakeholders and vendor.SME-Vendor Management is expected to monitor Vendor Organization in terms of mergers and acquisitions, financial performance, changes in the organization structure, new product introduction and assessing and analyzing the impact on businesses and customers.SME-Vendor Management is responsible to continuously drive improvement in ways of working with vendor and internal stakeholders which will help both the organization to grow business together.SME-Vendor Management is expected to lead or support multiple and transversal projects related to vendor and support business growth.SME-Vendor Management is responsible for developing early warning system to anticipate escalations and effectively and efficiently managing escalations to ensure customer satisfaction.about you

• Responsible for identifying key performance indicators to derive best value from vendor for business and customer and ensure alignment.
• Vendor Governance – Business, Customer, Strategy, Finance, Operations, Digital Transformation
• Responsible to drive periodic review with vendors and monitor progress.
• Support Lead in developing strategies for managing vendors considering ongoing business and future potential growth
• Be single point of contact for International Business Operations between Internal Stakeholders and Vendors
• Support lead in multiple transformation initiatives in Vendor Management function

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

Skills Required: * Excellent knowledge of Vendor Management at Global Level is must.

• In depth understanding of Services business and industry and importance of vendor management
• Experience in procurement, supply chain, order management, logistic
• Ability to manage Executive Level Relationship in vendor organization
• Agile, Scrum, PMP Certification will b preferred.
• Kaizan, JIT will be an added advantage

departmentGlobal Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Expected salary:

Location: Mumbai, Maharashtra

Job date: Wed, 09 Jul 2025 22:26:23 GMT

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