ServiceNow Developer – ITSM Specialist

Job title: ServiceNow Developer – ITSM Specialist

Company: Westpac


Job description: Job Category: Technology EngineeringJob Description:Create your best future and join Infrastructure and Service Management Team as a ServiceNow Developer – ITSM Specialist.What’s the role?In this role as a Senior Developer / Developer within the IT Service Management (ITSM) portfolio, you will be an integral part of the Infrastructure and Service Management team, collaborating closely with Software Engineers, Business Analysts, Product Owners, Tech Leads, and other Developers. Operating within an Agile or Scrum development environment, you will contribute to the delivery of innovative and high-quality ITSM capabilities that align with our strategic goals. Your responsibilities will include refining backlog stories, offering technical input on ServiceNow configuration and best practices, and documenting detailed designs and estimations. You will use your technical expertise to develop solutions, provide peer support and guidance, and ensure all development and configuration activities are consistent, efficient, and deliver great outcomes for our customers.What do I need?

• A positive attitude and team-first mindset
• Strong knowledge of ITSM processes and ITIL with ITIL v4 certification
• Significant expertise with ServiceNow configuration, customisation and administration
• Relevant certifications of ServiceNow CSA and CAD
• Strong experience with Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, integration hub and custom Service Portal widgets
• Extensive functional knowledge of ServiceNow modules including ITSM, ITOM, CMDB, Report/ Performance Analytics and Service Catalog/Portal.
• Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.
• Proficiency in programming languages, such as C, C++, Java, Python or .NET is desirable

Why join us?We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future todayTo get started, simply click on the APPLY or APPLY NOW buttonWe’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the “People with Disability and/or needing Accessibility Requirements” page on our .

Expected salary:

Location: Sydney, NSW

Job date: Thu, 12 Jun 2025 05:23:39 GMT

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