Service Representative

Job title: Service Representative

Company: Artech Information Systems


Job description: We are currently seeking an “Service Representative” for a contract role with one of our clients in Montrea, QC.Duration: 12 Months
Working Location: 129 St-Jacques O. 8th floor, Montreal (onsite only)Role Responsibilities Include:

• Analyzes data and information to provide insights and recommendations.
• Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
• May perform quality control and training.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.

Must-Have Skills:

• Bilingual – French & English (able to read, write & speak)
• 1 – 2 years of relevant experience in analytical, communication based role
• Knowledge and experience using relevant systems and technology (Client Office, Adobe PDF, OneDrive, Outlook)
• Ability to multi-task in a fast-paced environment.

Thank You,
Mohammad Wasif Farooqui
Direct: 289.274.2099
Email:

Expected salary:

Location: Montreal, QC

Job date: Thu, 10 Jul 2025 01:32:48 GMT

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