Service Officer

Job title: Service Officer

Company: Randstad


Job description: Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry?Do you have outstanding relationships and a creative streak?If so, this role may be for you!
Location – Toronto, ON
Schedule – Hybrid (2 Days onsite)
Pay Rate : $23.10/Hr
Duration: 12 Months (Possible Extension)Global opportunities for professional growth and developmentAdvantages
Possibilities for extension/conversion.
Opportunity to work with one of top five banks in Canada.
Hybrid Schedule.Responsibilities

• Monitor and review all corporate action notifications and circulars on a daily basis from vendors such as DTC, CDS, TSE, Bloomberg, etc. Manual identification of systems that have share positions. Search for second source information to validate. Determine location of main depository and follow up if corporate action event has not been received to finalize timelines for submission.
• Identify corporate action events with complex tax treatment and forward to tax department for tax analysis prior to receipt of payment.
• Escalate problem issues to senior.
• Update Database/logbooks as required.
• Respond to inquiries regarding effective notifications
• Create corporate action files and update on-line logbooks
• Ensure Reconciliation system items consistently carry current statuses.
• Perform thorough & critical analysis of circulars/notification within tight deadlines.
• Determine restrictions and eligibility of event for Canadian resident shareholders.
• Determine if any documentation is required and submission timelines to the Agent.
• For corporate action event review for French preference holders and request translation.
• Identify potential risk of foreign currency exchange on upcoming corporate action events.
• Analyze information received and break down into condensed form for client’s notification.
• Co-ordinate mailing with Symcor, send email burst to IA,s and set up for web broker upload.
• Identify important information and conditions to be included to assist the client and reduce risk to the firm.
• Communicate effectively with transfer agents and/or companies to obtain effective confirmed information and other corporate action offering material as required
• Completes required internal courses and cross-training requirements.
• Complete sundry duties and/or assigned daily tasks within agreed upon targets.

Incumbent may also be asked to:

• Complete daily Income Dividend and Interest payment on the US Custody book of record
• Perform rreconciliation of upcoming Income payments on a daily basis.
• Support payment of Mutual Fund dividends when required

Qualifications
Must-Have
– 5 years of relevant experience in processing or accounting
– Strong written and verbal communication skillsNice to Have
– Previous experience with corporate actions (strong asset)
– Previous Reconciliation experience (dividend systems)
– Familiarity with credit and debit processes
– Previous banking or FI experience
– CSCSummary
If this role of Service Officer sounds a good fit for you, Apply Today at www.randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary: $23.1 per hour

Location: Toronto, ON

Job date: Sat, 26 Jul 2025 07:11:10 GMT

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