Service Now – Systems Administrator

Job title: Service Now – Systems Administrator

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Robertson is seeking a skilled Service Now – Systems Administrator to join our client.Contract Dates: 12 months with potential to extend
Pay Range: $80.38 to $91.57 per hour
Business Hours: Monday to Friday (Hybrid)Job Responsibilities:

• Design and implement solutions following established IT Service Management policies and standards.
• Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.
• Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.
• Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.
• Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.
• Lead/contribute to architecture, design & code reviews of IT Service Management solutions.
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.
• Perform off-hours maintenance and deployments for system releases and provide 24×7 support to maintain service availability.
• Code deployment in 15 instances of ServiceNow.

Experience & Qualification Requirements:

• Systems administrator experience with service now – 5+ years
• CSA certification

Personal Attributes:

• Detail-oriented
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary:

Location: Toronto, ON

Job date: Wed, 05 Feb 2025 08:29:41 GMT

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