Service Manager, Sales & Business Management

Job title: Service Manager, Sales & Business Management

Company: iAdvantage Limited


Job description: Company OverviewiAdvantage Limited (互聯優勢有限公司) (“iAdvantage”) is the wholly-owned subsidiary of SUNeVision Holdings Ltd (SEHK:1686).iAdvantage is an eminent IT Infrastructure Provider (IIP) in Asia. We are one of the largest and leading data center service providers in Hong Kong. Established in 1999, we are dedicated to offering quality total data center solutions with associated internet access and managed services to multinational corporations and local corporate customers.Responsibilities:

• Assist supervisor to support the team with an emphasis on performance management, operational efficiency, and effectiveness
• Work actively with all stakeholders to work out the strategy for account and payment management, and customer engagement for the assigned customers
• Coordinate with sales team and making recommendations for outstanding payment recovery action plan
• Supervise the renewal quote creation progress to mitigate contract closure risks
• Liaise with the assigned customers closely and ensure all follow-ups are actioned at the correct point in time
• Take ownership of end-to-end customer onboarding process from sells to tolls within the agreed timeframes and quality standards
• Partner with the sales and professional service team to support sales administrative tasks
• Recognise potential risks and escalate any issues to the management in a timely manner
• Assist to prepare the sales/business-related reports/analysis
• Support other business projects and ad-hoc duties as assigned from time to time

Requirements

• Bachelor’s degree or above in Business Administration, Commerce or related disciplines
• Minimum 8 years of B2B experience in account management, customer support in technology or telecom industries
• High degree of analytical & business skills and independent judgment
• Ability to communicate with all internal & external stakeholders and customers
• Self-motivate, able to work under pressure by prioritize workload
• Good interpersonal skills, tactful and diplomatic
• Proficient in MS Office applications
• Good command of written and spoken English and Chinese
• Candidate with less experience will also be considered for Assistant Manager

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present & expected salary, available date by clicking “APPLY NOW”. For further information, please visit our company website: http://www.iadvantage.net/We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 12 months.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Expected salary:

Location: Kwun Tong, Hong Kong

Job date: Thu, 13 Feb 2025 08:59:40 GMT

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