Service Engineer

Job title: Service Engineer

Company: Juma Al Majid Holding Group


Job description: Job Description :

• Accountable for customer satisfaction through quality of service and precise communication

• Accountable for equipment safety and performance

• Accountable for selling service repairs

• Accountable for resolving customer service quality complaints

• Accountable for resolving customers invoicing complaints related to maintenance operations

• Accountable for the end-users, the sites and the technicians’ safety

• Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards and the local regulations

• Accountable for the control of the field operations costs and the profit margin

• Accountable for service repairs sales

• Accountable for managing the third party inspections visits and follow-up actions

• Validates the service contract technical terms with the salesperson

• Accountable for supporting the maintenance of any third party equipment coming into the maintenance base

• Responsible for helping the call center agent solving technician call out assignment conflicts (priorities & trouble shooters fitter schedule)

• Accountable for solving and closing the open call outs and reacting in case of stopped equipment and/or safety issues

• Accountable for reducing the call outs in his area

• Accountable for the timely completion of the planned maintenance visits

• Accountable for the planned maintenance scheduling and optimized routing

• Responsible for performing site audits

• Responsible for investigating accidents and following company policy on evidence custody and internal reporting.

• Responsible for the control and authorization of overtime

• Accountable for the performance of his assigned technicians

• Accountable for maintenance technicians motivation and competence development

• Accountable for determining and checking technicians’ performance objectives

• Accountable for communication with his technicians & conducting of the weekly tool box meeting

• Accountable for managing technician annual leave, absences and back-up, and call out technician scheduling

• Accountable for technician timesheet validation prior to payroll

• Accountable for equipment assignment to technician and technician workload balancing

• Responsible of defining the technician capacity need and for the technician hiring and selection process

• Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone and instruments

Requirements

• Bachelor’s Degree in Engineering

• 5-12 years experience in the same field

• Engineering standards and codes of practice

• Contract and commercial knowledge

• Negotiation skills

• Team leadership

• Computer skills

• Planning skills

• Procurement and selling skills

• Ability to plan, organize, lead, and monitor team efforts to their successful completion

• Excellent in English Language, Arabic would be an advantage

Benefits

• Visa

• Free Medical Insurance

• Paid Annual Leave

• Air ticket every two years

Expected salary:

Location: Dubai

Job date: Wed, 26 Feb 2025 02:39:13 GMT

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