Service Desk Analyst

Job title: Service Desk Analyst

Company: Wipro


Job description: Job Description:Role: Helpdesk Engineer/Service Desk AnalystLocation: Remote in UKJob Responsibilities:Be responsible for primary user support and customer service * Respond to queries from all calls, portal, emails, chats from the client

• Become familiar with each client and their respective applications/ processes
• Learn fundamental operations of commonly-used software, hardware and other equipment
• Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
• Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
• Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
• Should be Customer Focused
• Hands-On experience on ZenDesk
• familiar with iOS and MacOS X
• Should have experience in Helping Others

Nice to have skills:

• Experience with Onelogin too

Wipro is an exciting organisation to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include

• Contributory pension of up to 5%
• Extra holiday purchase
• 4x life insurance policy
• Private medical insurance (50)

Equal Opportunities:Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.#LI-AP7TIS Service Desk

Expected salary:

Location: London

Job date: Sun, 17 Nov 2024 05:17:37 GMT

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