Service Delivery Manager – IT Asset Management

Job title: Service Delivery Manager – IT Asset Management

Company: ManTech


Job description: ManTech seeks a motivated, career and customer-oriented Service Delivery Manager – IT Asset Management to join our team in McLean, VA. In this role, you will oversee a team of resources and strategic management, tracking, and optimization of IT assets within our organization. This role will be responsible for overseeing the storeroom and parts room, conduct regular asset audits, ensure the accurate inventory of hardware and software, and leading IT refresh efforts to maintain an efficient and cost-effective technology environment.Responsibilities include but are not limited to:Leading a team with a diverse range of skillsets engaged in providing all aspects of IT Asset Management support and delivery providing coverage from 6:00 a.m. – 6:00 p.m. Travel between local buildings is required.Oversee the lifecycle of IT assets, including procurement, deployment, tracking, maintenance, and decommissioning of hardware and software.Manage the storeroom and parts room, ensuring proper storage, organization, and accessibility of IT equipment and spare parts.Lead and conduct regular asset audits to ensure inventory accuracy, track asset location, and verify the condition of IT assets.Plan and execute IT hardware refresh initiatives, ensuring timely replacement and upgrade of obsolete or underperforming technology.Continuously improve IT asset management processes, tools, and systems to enhance operational efficiency.Performing HR duties as assigned, including but limited to interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.Minimum Qualifications:Bachelor’s Degree in Information Technology, Business Administration, or a related field and minimum of 10 years of experience in IT asset management or a similar role, with at least 2 years in a leadership or managerial capacity, or a combination of education and work experience equivalent to 14+ years.Strong knowledge of asset management software, IT lifecycle management, and inventory tracking.Experience managing hardware storerooms, parts rooms, or similar inventory environments.Familiarity with IT refresh cycles, hardware deployment, and disposal regulations.Demonstrated ability managing teams with a diverse range of skillsets in direct support to the customer.Preferred Qualifications:ITIL certification or similar asset management certification.Experience with asset management tools such as ServiceNow or similar platforms.Knowledge of environmental and data security standards related to IT asset disposal.Clearance Requirements:Must have current and active TS/SCI with Polygraph.Physical Requirements:Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.Occasional lifting and carrying with ability to lift, move, or carry lightweight office supplies or assets (typically up to 20-30 pounds), such as hardware or office equipment. Ability to navigate stairs or ladders (up to 10 feet) if assets are stored in multiple levels or locations that require such movement.

Expected salary:

Location: McLean, VA

Job date: Fri, 18 Apr 2025 07:39:13 GMT

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