Service and Sales Performance Coach

Job title: Service and Sales Performance Coach

Company: Cpl Group


Job description: Service & Sales Performance Coach – Dublin AirportLocation: Dublin AirportHours: 40 hours per week | Rostered across Monday to Sunday | Flexibility required (evenings, weekends, and public holidays)Our client, a leading name in the vehicle rental and mobility sector, is looking to appoint a Service & Sales Performance Coach to support and drive frontline performance at Dublin Airport. This role combines people leadership, operational oversight, and commercial performance coaching within a busy, customer-facing environment.Role OverviewThis is a hands-on position with a focus on coaching staff to deliver excellent service while maximising sales opportunities. Reporting to station leadership, the Service & Sales Performance Coach will lead by example on the frontline-supporting customer engagement, tracking key performance metrics, and continuously developing team capability.Key Responsibilities

• Customer Service & Sales Coaching
• Drive customer satisfaction and revenue by promoting services and upsell opportunities
• Provide one-to-one and group coaching sessions to improve sales performance and customer interaction skills
• Consistently reinforce high standards of customer service across all touchpoints
• Support a culture of accountability, positivity, and commercial awareness among staff
• Operational Oversight
• Ensure all staff are fully trained and working in compliance with company policies and procedures
• Collaborate with station leadership to maintain vehicle availability aligned with booking demand
• Monitor upgrade sales and conversion metrics; coach staff on delivering service-led, value-driven conversations
• Oversee rental documentation accuracy and underwriting procedures to ensure compliance
• Support the secure handling of vehicles, premises, and customer data
• Standards & Safety
• Champion a clean, professional, and customer-ready workplace
• Promote adherence to all health and safety policies; act as a role model in maintaining a safe working environment
• Carry out additional tasks as directed by management

Candidate Profile

• Full, clean B driving licence (held for a minimum of 2 years preferred)
• Flexible approach to work patterns, including evenings, weekends, and holidays
• Proven leadership experience in coaching or supervising customer-facing teams
• Strong background in sales and customer service within a target-driven environment
• Confident communicator with a passion for people development and service quality
• Strong organisational skills, able to prioritise between coaching, operational delivery, and performance management

What’s on Offer

• Competitive salary
• Monthly performance-related bonus
• 29 days annual leave (including bank holidays), increasing with length of service
• Medical refund scheme
• Enhanced statutory sick pay
• Employer-matched pension scheme (1.5%)
• Enhanced maternity and paternity benefits
• Access to Hubex benefits and discounts platform
• Life assurance (2x basic salary)
• Employee Assistance Programme (EAP)
• Voluntary flu vaccination voucher
• Bike to Work Scheme
• Ongoing learning and development
• Opportunities for career advancement

Interested in finding out more?Contact today to discuss this exciting opportunity. This is an ideal role for someone with a passion for coaching, customer experience, and frontline team development in a fast-paced, rewarding environment, service delivery and commercial results.#LI-TO1

Expected salary:

Location: Dublin Airport

Job date: Wed, 02 Jul 2025 05:56:24 GMT

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