Service Administrator

Job title: Service Administrator

Company: Robert Half


Job description: Job Description:The CompanyMy client is a publicly listed Japanese company with a foothold in NZ. The business operates within the heavy equipment industrial space with a full service offering from sales to servicing, across the country using both direct sales channels and service agents throughout NZ.The offices are located in Takanini, close to the motorway with parking on site and a team of circa 20 staff.The RoleThe role of service administrator will report directly to the Service Manager and will be responsible for the following:

• Liaise with customers in relation to booking scheduled servicing and breakdowns for heavy machinery
• Create and issue quotes / estimates to customers
• Manage the allocation of human resources to each service job
• Collate WIP timecards and parts costing data to create customer invoices
• Open and close work jobs, including invoicing customers
• Submit warranty claims on individual machines to head office in a timely and accurate manner
• Work closely with the technical support team/ dealer team and services agents on warranty and goodwill claims
• Follow up customers in relation to ontime payments in accounts
• Book out parts for specific service jobs
• Other ad hoc duties as required.

Your profile:To be considered for this role we are looking for an individual with the following attributes:

• Ideally 2 years working in a service or parts customer service role
• Strong attention to detail
• Strong communication skills and an ability to build relationships across the different departments to enable a service driven ethos
• An ability to understand how your role integrates into the business
• Strong systems ability
• An enquiring mind and problem solving capability

How to applyPlease send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Tanya Beets or Vinze Quines in our Auckland office on 09-915-6700.Job Reference No: 06900-0013141487By clicking ‘apply’, you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Expected salary: $80000 per year

Location: Takanini, Auckland

Job date: Sat, 11 Jan 2025 07:10:19 GMT

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