Senior Work Order Coordinator

Job title: Senior Work Order Coordinator

Company: Downer Group


Job description: Job Description:The communities we serve are at the heart of our operations.Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand’s essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.Join us on the journey.We currently have an opportunity for a Senior Work Order Coordinator, based in Perth. This role will be required to work business hours, Monday to Friday. This exciting new role will liaise with Service Delivery Providers to ensure timeliness of work order completion. Identifying any trends and formulating proactive measures to aid in meeting contractual KPIs.What you’ll doThe role has a broad remit, with key responsibilities outlined below:

• Contribute to overall Work Order Management timeliness.
• Manage work orders, including determining the appropriate response and ensuring closure of each issue in a timely and efficient manner.
• Contribute and attendance of Quarterly Performance Reviews.
• Ensure 95% of all Work Orders are completed in accordance with operating procedures and within agreed response times, and meet required.
• Conduct on and off-site training to Service Delivery Partners in relation to operational processes.
• Monitor Service Delivery Partners performance, reporting trends to the Operations Manager.

What you’ll bring

• Experience in an operational maintenance delivery environment.
• Excellent stakeholder management skills, the ability to work with external clients.
• Strong reporting and analysis skills, proven ability to monitor performance and identify trends.
• People management skills and providing a positive culture.
• High level computer literacy with experience with Microsoft Office Suite of product.
• Ability to set priorities, establish time frames and deliver outcomes.

More than anything, you’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.Why work for us?Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:

• Training and development to support your career.
• Internal career opportunities across the Downer Group business.
• Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
• An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.Downer Group is an employer that acknowledges and embraces the importance of our people’s diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.About Us: At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.About the Team: Social Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand’s essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces.

Expected salary:

Location: Perth, WA

Job date: Sat, 16 Nov 2024 08:39:28 GMT

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